Senior Airbnb Virtual Assistant (2+ Years STR Experience Required)

Looking for a Long-Term Career in the Short-Term Rental Industry?

Hostier is a fast-growing UK-based Airbnb and property management company. We manage a portfolio of short-term rental properties and are looking for an experienced Virtual Assistant to join our team.

This is not a temporary position or a side hustle. We are looking for someone who wants stability, responsibility, and the opportunity to grow with a company that is expanding year after year.

If you have experience in the Short-Term Rental industry and enjoy solving problems, helping guests, and keeping operations running smoothly, we’d love to hear from you.

Why Join Hostier?

* Long-term, stable position
* Work with an established and growing UK company
* Clear systems and processes
* Supportive team environment
* Opportunity for increased responsibility and career progression
* Work directly within the fast-growing Airbnb and STR industry

Essential Requirements

Please only apply if you meet all of the following:

* Minimum 2 years of Short-Term Rental (STR) experience
* Excellent written and spoken English
* Strong customer service skills
* Ability to work independently and solve problems proactively
* Experience communicating with guests via phone, email, and messaging platforms
* Reliable internet connection and suitable home office setup

Highly Desirable Experience

* Previous experience working directly for Airbnb
* Experience using Airbnb, ---------- , VRBO, Hostaway, Enso Connect, Guesty, Hospitable, Lodgify, or similar platforms
* Experience coordinating cleaners and maintenance teams
* Experience managing guest communications and reservations
* Experience using Notion, Airtable, Slack, and Google Workspace

Key Responsibilities

* Managing guest communications via phone, email, and messaging platforms
* Handling inbound and outbound calls
* Managing reservations and guest journeys
* Scheduling and coordinating cleaners
* Managing maintenance requests
* Handling guest issues and escalations
* Monitoring guest reviews and feedback
* Email management and administration
* Reporting and operational support
* Team communication via Slack

Working Hours

* 48.5 hours per week
* Rotating shifts between 09:00–22:00 GMT
* Weekend and public holiday coverage required

Who We’re Looking For

We value:

* Reliability
* Accountability
* Professionalism
* Attention to detail
* Strong communication skills
* A proactive attitude
* A desire to build a long-term career

Application Instructions

Please also provide:

1. Your CV/resume
2. A summary of your STR experience
3. The companies you have worked for and the length of time with each
4. The systems you have used (Hostaway, Enso Connect, Airbnb, ---------- , Guesty, Hospitable, Lodgify, etc.)

We look forward to hearing from ambitious candidates who are excited to contribute, grow, and build a long-term career with Hostier.