Sales & Customer Service Representative (UK Shopify Store – Automotive Parts)

Be part of a continuously growing e-commerce company. We’re looking for a Sales & Customer Service Representative to manage our UK Shopify store. If you have a strong sales and customer service background, are knowledgeable about automotive parts, and have experience handling UK customers, we’d love to hear from you!

What You’ll Do:
• Manage sales, order processing, tracking, and returns.
• Handle customer inquiries and provide top-notch support.
• Update product listings and ensure accurate inventory.
• Assist with content updates and product descriptions.

What We’re Looking For:
• Experience in sales and customer service (e-commerce preferred)
• Knowledge of automotive parts (Shock Absorbers or HVAC-R)
• Familiarity with the UK market and customer expectations.
• Strong communication and problem-solving skills.

Bonus: Experience in Order fulfillment, Shopify, and Content writing

Other qualifications:
• No other jobs (partUpgrade to see actual info full-time) and can work during US PST time from Monday to Friday. Candidates who pass the training will be then moved to the UK shift.

Please only apply if you feel confident in most of the areas described above. When sending your proposal, please send a link to your latest CV and answer the screening questions. Only proposals with answered screening questions will be entertained.

1. Can you work during US PST time (6 AM to 3 PM) from Monday to Friday with the possibility of being moved to the UK Shift?
2. Send a link to your recording that will answer: 1. Your introduction 2. Have you handled multiple roles before? How did you manage your workload? 3. What challenges do you think come with selling automotive parts online, and how would you handle them?
3. We have screening tests covering website navigation, call/email handling samples, and overall customer service-related tasks. Are you willing to take them?
4. Do you have another job (fullUpgrade to see actual info-time)? If yes, are you planning on leaving? When can you start?