Sales & Customer Service Coordinator

Remote | Part-Time | 20 Hours Per Week | EST Hours Required

We are looking for a highly organized and customer-focused Sales & Customer Service Coordinator to support a growing residential painting business.

This is an important client-facing role. You will often be the first person potential customers speak with, so we are looking for someone who can create a strong first impression, communicate clearly, and ensure every lead is handled professionally and efficiently.

The ideal candidate is confident on the phone, fluent in English with a neutral or minimal accent, organized with CRM and scheduling systems, and comfortable helping customers from the first inquiry through the project process.

Important Schedule Requirement
Applicants must be available to work during the following hours:
Monday to Friday
9:00 AM – 11:00 AM EST
5:00 PM – 7:00 PM EST

These hours are required because this is when most customer calls, lead follow-ups, and scheduling activities take place.

What You’ll Be Doing
Answer inbound phone calls from prospective customers
Respond to new leads quickly and professionally
Schedule estimates based on calendar availability
Follow up with leads as needed
Enter and maintain customer information in the CRM
Manage calendars, appointments, and scheduling
Respond to customer inquiries by phone, email, and text
Keep customer records organized and up to date
Support administrative and operational tasks as needed
Help ensure a smooth customer experience from initial inquiry through project completion
Assist with production scheduling and customer communication as the business grows

What We’re Looking For
Minimum 4 years of experience in customer service, sales, appointment setting, administration, or a similar role
Fluent English with excellent verbal and written communication skills
Neutral or minimal accent with a professional phone presence
Strong customer service and relationship-building skills
Comfortable speaking with customers and handling questions confidently
Experience using CRM systems
Highly organized and detail-oriented
Strong time management and multitasking abilities
Self-motivated and able to work independently
Reliable internet connection and quiet work environment

Preferred Qualifications
Experience working with North American customers
Experience in home services, construction, painting, landscaping, roofing, HVAC, or similar industries
Experience using DripJobs CRM
Experience with scheduling and calendar management
Experience handling inbound sales inquiries
Experience supporting operations or production coordination

Position Details
Remote
Part-time, 20 hours per week
Required EST hours
Long-term opportunity
Immediate start available

To Apply
Please submit the following:
Updated resume
Brief summary of your relevant experience
Voice recording introducing yourself
List of CRM platforms you have used and your experience level with each
Confirmation that you are available Monday to Friday from 9:00 AM – 11:00 AM EST and 5:00 PM – 7:00 PM EST

Applications with relevant customer service, appointment setting, CRM, or home services experience will be prioritized.