SAP Support specialist

Your Mission

The primary mission is to effectively manage and resolve support cases for the Sap S4HANA domain, within the predefined SLA.

What You Will Do

As an expert in both functional and technical aspects, you will:

investigate, follow up and resolve support cases within the SAPdomain, collaborating closely with the outsourcing partner and ensuring the predefined KPI’s are met.
act as a liaison between business stakeholders, subject matter experts (SMEs), and the development team to ensure organizational needs are met.
conduct global template gap analysis and design solutions in full compliance with local tax and fiscal regulations.
provide system training and project guidance as needed.

be responsible for the support follow up as senior support consultant, taking up more complex tickets and change requests.
write functional specifications for new approved change requests
perform functional testing and validate integration testing
ensure execution of Change Requests and Developments
act as template keeper within your domain of expertise: protect the template, organize regression testing and identify template gaps

advise/support Key/End Users in their daily job, defining best practices for system input and processing
keep global customizing documentation up-to-date
contribute in optimization activities and implement additional functionalities. Come up with proposals for optimization based on business support exchanges.
contribute to upgrades for SAP
provide assistance to the regional roll-out teams when needed
organize or assist in post implementation reviews and training sessions

What We Expect From You

a proven expertise in SAP S4HANA public cloud module configuration/customization.
an in-depth understanding of finance business processe
strong knowledge of MM, FI, CO.

fluency in English
analytical skills for effective problem-solving.
customer-oriented behavior with excellent communication skills.
the ability to work independently, as well as in team.
the ability to thrive in an international environment with a globally distributed team.
an open mindset with emphasis on knowledge sharing.
strong time management skills.
a broad view and spirit of synthesis.
an entrepreneurial mindset (taking initiative).
flexibility and stress resistance.
minimum 3 years’ experience in sap support