Rostering Manager

We’re looking for a Rostering Manager to ensure the efficient, compliant, and cost-effective coordination of our esteemed client in Australia!
Join a dynamic team within a leading provider of disability and support services where you’ll play a critical role in staff scheduling, workforce coordination, payroll accuracy, and operational support. This role is ideal for someone who is highly organised, detail-oriented, and confident managing complex rosters while working closely with internal teams and external system providers.

Duties and Responsibilities:
• Workforce Rostering and Scheduling: Manage staff rosters in line with operational needs, client requirements, and staff availability
• Payroll and System Accuracy: Support payroll accuracy by ensuring correct data entry and validations, including verifying staff hours, overtime, call-backs, allowances, and adjustments
• Compliance and Awards: Maintain working knowledge of relevant industrial awards (e.g. SCHADS Award, Nurses Award, etc.) and ensure rostering practices comply with employment legislation, WHS requirements, and NDIS standards.
• Stakeholder Coordination: Liaise with staff, managers, and the external rostering software support team to resolve rostering issues
• Regular Reporting: Prepare regular and ad-hoc reports related to rostering, staffing levels, and costs
• Administrative Support: Provide administrative support including correspondence, claims, training records, and checks (e.g. NDIS screening, safe working hours, certifications).
• Operational Support: Support other business functions as needed to ensure smooth day-to-day operations and contribute to continuous improvement of rostering processes and systems.

Requirements:
• At least a bachelor's degree, post graduate diploma or professional degree
• At least 2 years of working experience in a rostering or human resource role
• Proficient in Microsoft and CRM/HRIS platforms
• Previous Experience working in the Australian Market
• Strong interpersonal and phone skills for communications
• Ability to work independently and as part of a team
• Exceptional organisational and time management skills
• Attention to detail and high level of accuracy in work
• Proactive in identifying risks and areas for improvement
• Stable internet connection and a private room that’s separate from shared spaces used by other household members (must be quiet, able to take phone calls, business level WIFI for VOIP, emails, and teams meetings)

Exciting Perks Await!
• Exposure to Australian business practices
• Training and professional development opportunities
• Supportive and people-first work culture
• Competitive compensation package
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Schedule: Monday to Friday, AU (7:00 AM to 3:00 PM MNL) (this varies on Australian 9-5 AEST - Daylight savings)
Work Arrangement: Work-from-Home or Office