Roster & Scheduling Officer

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Location: Work From Home
Work Hours: 7:00 AM – 4:00 PM PHT
Starting Offer: ?35,000+

We're looking for a Roster & Scheduling Officer who's great at the people side of scheduling. This isn't about call-center forecasting models — it's about making sure the right support worker is in the right client's home at the right time, every time. You'll be the person who keeps our care delivery running smoothly by matching availability with need, filling gaps fast, and keeping both clients and workers in the loop.


What You'll Be Doing
• Build and manage daily/weekly rosters, matching support workers to clients based on availability, skills, and client preferences.
• Fill last-minute gaps quickly when a worker calls in sick or a shift falls through — keeping care continuous for clients who depend on it.
• Keep clients informed of who's coming and when, and handle their questions or change requests with warmth and professionalism.
• Check in with support workers on availability, confirm shift details, and make sure compliance records (certifications, police checks, etc.) stay current.
• Solve same-day hiccups — missed shifts, double-bookings, conflicting requests — independently and calmly.
• Keep the CRM and rostering tools 100% accurate, with clean logs of service hours and shift changes.
• Track attendance and coverage trends to spot patterns and suggest smarter ways to roster.

What We're Looking For
• At least 2 years' experience in rostering, scheduling, or workforce coordination — ideally in home care, healthcare, NDIS, aged care, or a similarly people-facing service industry.
• Clear, professional English for both phone and email — you'll be talking to clients and workers daily.
• Comfortable in Google Workspace, and quick to pick up rostering/CRM platforms.
• Highly organized, with a calm head when things shift suddenly.
• A genuine people-first mindset — you understand that behind every roster line is a person relying on that care showing up.