Reservations Agent

???? Be the Aloha! Join Us as a Reservations Agent!

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Don’t miss out on this exciting opportunity—apply today and be part of our growing team!

We’re looking for a skilled and customer-focused Reservations Agent to join our team. You’ll be responsible for assisting clients with their bookings, handling inquiries, and ensuring a seamless reservation process. You’ll also play a key role in maximizing sales through upselling while managing reservations using the FareHarbor system and Salesforce.

About Us

Go Tours Hawaii is a leading Hawaiian tour provider dedicated to creating unforgettable travel experiences. We specialize in adventure tours, cultural excursions, and bespoke travel itineraries tailored to diverse interests. Our mission is to inspire people to explore Hawaii with curiosity and joy. We value our Philippine team and are excited to welcome new members to our growing family.

Responsibilities:

- Handle customer inquiries via phone, email, and chat, ensuring a smooth booking process.
- Upsell tour packages and additional services to maximize sales opportunities.
- Provide accurate and detailed information about tour itineraries, pricing, and promotions.
- Manage and update customer records in the FareHarbor system and Salesforce to ensure accurate bookings.
- Follow up on leads, engage in cold calling and outbound sales, and nurture customer relationships to drive conversions.
- Coordinate with drivers and narrators regarding booking issues, guest count, and inquiries to ensure seamless tour operations.
- Assist in resolving booking-related concerns in a timely and professional manner.
- Collaborate with the sales and marketing team on strategies and promotions.
- Handle other admin tasks as needed.
- Stay updated on industry trends and best practices to improve service quality.

Qualifications:

- Previous experience in customer service, reservations, or sales, preferably in travel or tourism.
- Strong ability to upsell and recommend the best tour options for customers.
- Proficient in using the FareHarbor booking system and Salesforce (or other CRM platforms).
- Experience in cold calling, outbound sales, and lead follow-ups is an advantage.
- Excellent verbal and written communication skills with a strong customer service focus.
- Highly detail-oriented and able to multitask in a fast-paced environment.
- Strong and reliable internet connection is required for remote work.
- Flexible schedule, willing to work opening or closing shifts, including weekends (two days off per week).
- Proactive, self-motivated, and a strong team player.

Why Join Us?

- Competitive salary + commission opportunities!
- Work in a friendly, laid-back, and supportive environment.
- Opportunities for career growth and professional development.
- Remote work setup.