Remote Technical Support Specialist

???? Job Posting: Remote Technical Support Specialist – CCTV Systems
Position Title: Remote Technical Support Specialist – CCTV Cameras
Department: Technical Support
Employment Type: Full-Time
Location: Remote
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???? About the Role
We are looking for a knowledgeable and customer-focused Remote Technical Support Specialist to provide technical assistance for CCTV camera systems and related security equipment. This role is fully remote and involves supporting clients with installation guidance, troubleshooting, system configuration, and network-related issues.
The ideal candidate has hands-on experience with IP cameras, NVR/DVR systems, and networking fundamentals, and is comfortable diagnosing issues over phone, email, and remote access tools.
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???? Key Responsibilities
• Provide remote technical support for CCTV systems (IP and analog cameras, NVRs/DVRs, VMS platforms)
• Troubleshoot hardware, software, and network connectivity issues
• Assist customers with remote setup, configuration, and system optimization
• Guide clients through port forwarding, router configuration, and remote viewing setup
• Support mobile app and remote monitoring configuration
• Document all support interactions in the ticketing system
• Escalate complex issues to engineering or field teams when necessary
• Deliver clear and professional communication to customers
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???? Required Qualifications
• 2+ years of experience supporting CCTV or security camera systems
• Strong understanding of IP networking (TCP/IP, DNS, DHCP, NAT, port forwarding)
• Experience configuring NVR/DVR systems and IP cameras
• Familiarity with PoE switches and basic network infrastructure
• Ability to troubleshoot remotely and guide non-technical users
• Excellent verbal and written communication skills
• Self-motivated and able to work independently in a remote environment
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? Preferred Qualifications
• Experience with major CCTV brands (e.g., Hikvision, Dahua, Axis)
• CompTIA Network+ or similar certification
• Experience with remote desktop tools and ticketing systems
• Knowledge of ONVIF standards and video management software (VMS)
• Experience supporting access control or alarm systems
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???? What We Offer
• Competitive salary
• Flexible remote work environment
• Paid time off
• Professional development opportunities
• Supportive and collaborative team culture
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???? How to Apply
Please submit your resume and a brief cover letter detailing your CCTV and networking experience.
Subject line: “Remote Technical Support Specialist – CCTV” and send your resume to ----------