Remote Operations Manager (AppFolio / Property Management Systems)

Job Title:

Remote Operations Manager (AppFolio / Property Management Systems)

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Job Overview:

We operate a fast-growing co-living housing company in the United States and are looking for a highly detail-oriented Operations Manager to own our backend systems and execution.

This is NOT a basic virtual assistant role.

You will be responsible for managing workflows, tracking tasks, and ensuring nothing falls through the cracks across leasing, maintenance, and tenant operations.

Important: This role requires strict attention to detail. Read this entire posting carefully before applying and follow all instructions exactly.

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Core Responsibilities:
• Manage and execute all workflows inside AppFolio (leasing, maintenance, tenant lifecycle)
• Ensure all guest cards, applications, and tenant actions are properly tracked and completed
• Monitor and follow up on ALL open tasks daily (nothing gets missed)
• Coordinate with leasing, maintenance, and on-site tea ---------- mbers
• Identify breakdowns in processes and proactively fix them
• Build and improve workflows using AppFolio and automation tools
• Provide daily and weekly reporting on operational performance
• Maintain strict organization across multiple properties and priorities
• As part of your application, include the phrase “System First” in your subject line to confirm attention to detail

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Requirements (Non-Negotiable):
• Experience with property management software (AppFolio strongly preferred)
• Extremely detail-oriented and highly organized
• Strong ownership mindset (you own outcomes, not just tasks)
• Ability to manage multiple workflows simultaneously without missing steps
• Strong written and verbal English communication skills
• Ability to work independently and make decisions without constant oversight

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Preferred (Not Required):
• Experience in U.S. property management
• Experience with workflow automation tools
• Process improvement mindset
• Experience managing remote teams or vendors

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Compensation:
• Based on experience (include expected monthly salary in your application)

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APPLICATION INSTRUCTIONS – READ CAREFULLY

To be considered, you must follow ALL instructions below exactly. This is part of the evaluation process.
1. Email your application with the subject line:
Hiring Manager – Operations Manager – System First
2. Attach:
• Your résumé
• Any relevant certifications
3. In the body of your email, answer the following:
• Describe a time you managed a system or workflow where missing a step caused a problem. What did you change to fix it?
• If you had 50 open tasks across multiple properties, how would you ensure nothing gets missed?
• What property management software have you used? Be specific.
4. Include a short video (2–3 minutes) explaining why you are a strong fit for this role (link is fine).

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Final Note:

This role requires precision, ownership, and strong systems thinking.

If you do not read instructions carefully or fail to follow them exactly, you will not be considered.