Remote Leasing Conversion Specialist

KEO Management is a real estate investment and property management company based in Dayton, Ohio. We provide clean, well-managed housing and are building a company known for accountability, service, integrity, continuous improvement, and strong resident experience.

We are looking for a remote leasing specialist to help convert apartment leads into applications through fast follow-up, strong communication, and organized pipeline management.

You must be comfortable calling, texting, following up repeatedly, asking prospects to take the next step, and documenting everything clearly.

Responsibilities
• Respond to new leasing leads within 10 minutes during business hours.
• Contact after-hours leads the next business morning before 9:00 AM Eastern Time.
• Call, text, and email prospects using company-approved scripts.
• Screen leads and schedule qualified prospects for showings.
• Follow up daily with active leads and post-showing prospects.
• Send application links and encourage qualified prospects to apply.
• Follow up on incomplete applications and request missing documents.
• Keep AppFolio guest cards accurate and updated.
• Flag issues with pricing, availability, photos, listings, access, or prospect objections.

Performance Goals
You will be measured by:
• 20%+ lead-to-application rate
• 50%+ lead-to-showing rate
• Greater than 50% showing-to-application rate
• 95%+ AppFolio documentation accuracy
• No neglected active leads
• No undocumented follow-up

Requirements
• Excellent spoken and written English
• Strong phone presence
• Comfortable making outbound calls
• Persistent but professional follow-up style
• Strong attention to detail
• Comfortable doing repetitive follow-up every day
• Experience with customer service, sales support, appointment setting, leasing, or property management
• Able to work U.S. Eastern Time business hours
• Reliable internet, computer, headset, and quiet workspace

Preferred
• Apartment leasing experience
• U.S. property management experience
• AppFolio experience
• Call center or appointment-setting experience
• Experience with Dialpad, RingCentral, Google Voice, or similar phone systems

Schedule
Monday to Friday, 8:30 - 5:30 Eastern Time (with 1 hour break)
Weekends as needed

How to Apply
To show us you read carefully and can follow instructions, please do the following. Applications missing any of these will not be reviewed.
1. Start your application with the word "DAYTON" as the very first word of your message.
2. List the property management or CRM software you've used (e.g., AppFolio, Yardi, RentManager, Salesforce, HubSpot) .
3. Attach a 60–90 second video recording answering this question (or video link): "Tell me about a time you followed up with someone repeatedly to get a result, and what you did to finally close it." (We need to hear your spoken English and phone presence.)