Remote Dental Team Support

# Remote Dental Team Support Specialist

Our growing dental office is looking for an experienced **Remote Dental Team Support Specialist** to manage incoming calls and provide excellent patient communication during business hours.

## Position Details

* **Remote Position**
* **Hours:** Monday–Friday, 8:00 AM – 5:00 PM
* All incoming office calls will be routed to the remote support team.

## Responsibilities

* Answer and manage incoming patient phone calls professionally
* Handle high call volumes, multi-line phone systems, and support multiple office locations
* Triage calls to determine which situations require in-office attention
* Schedule appointments and assist patients with general questions
* Communicate clearly and efficiently with the in-office team
* Provide exceptional customer service and patient support

## Requirements

* Previous dental office experience required
* Must have experience using **Eaglesoft**
* Must have experience using **Slack**
* Must have experience using answering multi lines
* Experience working in remote dental support or virtual dental administration
* Ability to manage multi-line phones and multi-location scheduling/support
* Strong understanding of dental terminology and office workflow
* Excellent phone communication skills
* Clear and fluent English with strong comprehension
* Reliable internet connection and professional remote work setup
* Ability to multitask and stay organized in a fast-paced environment

Preferred Qualities

* Friendly and professional demeanor
* Strong problem-solving skills
* Dependable and self-motivated
* Ability to handle patient concerns calmly and confidently

If you have dental experience, strong communication skills, and enjoy helping patients, we would love to hear from you.

How to Apply

To be considered, applicants must submit:

A current resume
A short video introducing themselves and describing their previous dental and remote support experience

We are looking for someone professional, dependable, and confident in handling patient communication remotely.