REMOTE - Tier 1 Support Engineer

As a Tier 1 Support Engineer, you will be the first point of contact for DartNode customers, assisting them via live chat and support tickets. Your responsibilities will include technical support, troubleshooting, and pre-sales assistance, helping customers select the right DartNode plan or service to meet their needs.

This role is ideal for someone with a passion for cloud hosting, networking, and customer service who enjoys problem-solving and working remotely in a fast-paced, global environment.

Upgrade to see actual info is a global cloud hosting provider offering high-performance VPS, dedicated servers, and colocation services. We focus on affordable, scalable, and reliable cloud solutions, serving businesses and developers worldwide. As we continue to grow, we’re looking for a Tier 1 Support Engineer to provide exceptional customer support and sales assistance.