Production Assistant

INTRODUCTION

Seed & Sprout is a fast-growing Australian direct-to-consumer eCommerce brand creating beautifully designed, planet-friendly products that make sustainable living simple and joyful.

With rapid growth across both DTC and wholesale channels, and an expanding product range, the business is investing in strengthening its product development and production support capability to enable scale, speed, and operational excellence.

ROLE PURPOSE

The Production Assistant plays a critical support role across product development, supplier coordination, and production administration.

This role is responsible for helping ensure new products, packaging, supplier communication, and production workflows are accurate, organised, and progressing smoothly from product sign-off through to shipment handover.

The position is highly detail-oriented and process-driven, acting as a central coordination point across suppliers, product development, packaging, systems, and internal teams.

While the role is administrative in nature, it requires strong ownership, organisation, problem-solving, and the ability to manage multiple priorities in a fast-paced environment.

KEY RESPONSIBILITIES

1. Product & Supplier Administration

* Set up new products across internal systems, including SKU creation, pricing, and product details
* Maintain and update product master data and SKU documentation
* Raise and manage purchase orders, tracking progress through to shipment handover
* Monitor production timelines and follow up with suppliers on key milestones
* Manage supplier documentation, including certifications and annual renewals

2. Supplier Coordination

* Act as a day-to-day point of contact for suppliers from product sign-off through to shipment handover
* Coordinate packaging requirements and artwork approvals with suppliers
* Manage product samples for quality checks, internal reviews, and photoshoots
* Support supplier communication to ensure timelines, specifications, and expectations are aligned

3. New Product Development Support

* Help prepare product handover documentation for internal teams
* Support product launch readiness through documentation and coordination
* Contribute to product insights and summaries for internal and external use

4. Packaging & Artwork

* Support creation of packaging artwork, including copy, care instructions, and layouts
* Coordinate artwork approvals, including shipper cartons and final production files
* Ensure packaging aligns with brand standards and sustainability requirements

5. Range & Market Insights

* Assist with competitor research, pricing reviews, and product benchmarking
* Support range planning and buying preparation
* Review customer feedback and product performance to inform product improvements

6. Reporting & Systems

* Keep internal tools and trackers up to date (e.g. ---------- , GTM, SKU master documentation)
* Add and manage products across planning and workflow systems
* Support basic reporting and trend analysis to assist decision-making

7. Ecommerce & Marketing Support

* Coordinate product samples for marketing and ecommerce needs
* Assist with product photography organisation and basic edits
* Support ecommerce product setup and content accuracy


CURRENT ENVIRONMENT & EXPECTATIONS

Seed & Sprout operates in a high-growth, high-SKU-complexity environment with frequent product launches, evolving product ranges, and multiple supplier relationships.

This role requires:

* High attention to detail across multiple moving parts
* Strong organisational discipline and follow-through
* Comfort working across both repetitive administration and project-based tasks
* The ability to work independently and manage competing deadlines
* Strong communication across suppliers and internal stakeholders
* Curiosity and a proactive mindset around product, packaging, and continuous improvement

SKILLS & EXPERIENCE

* Strong organisational skills and deadline management
* Excellent attention to detail and data accuracy
* Experience working with product administration, production coordination, or buying support
* Proficiency in Excel or Google Sheets
* Experience using workflow or planning tools such as ---------- , Asana or similar systems
* Exposure to supplier communication and purchase order management
* Shopify and Cin7 experience advantageous
* Calm, solutions-focused approach under pressure
* Ability to work independently and take ownership of tasks

WORKING HOURS & STRUCTURE
Full-time, Monday to Friday (approx. 9am–5pm, with some flexibility)
Fully remote role based in the Philippines
Requires consistent availability aligned with Australian (Sydney) business hours

FIRST 90 DAYS — WHAT SUCCESS LOOKS LIKE

* Develop strong understanding of systems, suppliers, and product workflows
* Take ownership of core product administration and production coordination tasks
* Ensure high accuracy across product data, purchase orders, documentation, and timelines
* Build effective working relationships with suppliers and internal stakeholders
* Support smooth execution of product launches and packaging workflows
* Begin contributing ideas for process improvement and operational efficiency

WHY JOIN SEED & SPROUT

You’ll be part of a growing, values-driven business with a collaborative remote team, where thoughtful product development and operational excellence are critical to scaling impact.

This role offers the opportunity to build deep expertise across product development, production, and supplier coordination while contributing to a brand committed to sustainability and beautifully designed products.