Premium Project Manager & Client Experience Lead (100% Remote / US Hours)

We are an elite, high-output boutique business consulting firm that designs and implements scalable operational engines for growing small businesses. We implement premium systems architecture—including ---------- , ClickUp, Softr, Airtable, and ---------- —so visionary business leaders can step back from day-to-day chaos and focus entirely on high-value growth.

We move fast, take absolute ownership, and operate at a strict New York standard of excellence. We are currently seeking an elite, heavy-hitting Project Manager & Client Experience Lead to serve as the critical bridge between our consulting strategies, our technical builders, and our high-net-worth clients.

The Mission: Management & Communication (Not Building)
Let’s be entirely clear from day one: You are not building these software platforms. You are managing, communicating, and ensuring the right things happen at the right time.

You will completely own the client experience from the initial onboarding call to final project delivery. If you are an exceptional communicator, a meticulous operational organizer, and someone who gets genuine satisfaction from watching a chaotic business transform into a flawless machine, this is your invitation to the top 1%.

Your Core Responsibilities
1. Client Management & Flawless Communication
The Source of Truth: Own the entire client relationship lifecycle from onboarding through project completion.

Live Leadership: Lead onboarding sessions, operational check-ins, and ongoing alignment calls with absolute confidence and executive poise.

Firewall Triage: Manage high-velocity, professional communications across our executive Gmail, Slack, and WhatsApp Business channels for active projects and sales pipelines.

Proactive Assurance: Ensure that every client always knows exactly what has been completed, what is happening right now, and what milestones are coming next.

2. Project, Timeline & Delivery Tracking
Portfolio Control: Simultaneously track timelines, budgets, task allocations, and roadmaps across multiple active client projects.

Freelancer Execution: Manage our team of technical builders and freelancers. You will ruthlessly hunt down action items, enforce accountability, and aggressively unblock tasks before they cause project delays.

Asset Housekeeping: Maintain, categorize, and organize our internal Loom and Scribe video libraries.

3. Software Partnership Ecosystem
Vendor Relations: Act as the primary professional representative of our firm to software partners ( ---------- , Softr, ClickUp, etc.).

Asset Tracking: Manage referral agreements, track outbound partner commissions, and ensure our corporate tier certifications across relevant platforms remain current and compliant.

4. Strategic Sales Support
Deal Coordination: Assist with sales preparation materials, coordinate discovery calls, participate in sales conversations, and help scope out project parameters.

The Ideal Candidate Profile
Experience & Professional DNA
Technical Ecosystem: Expert-level proficiency in ---------- and Google Workspace is mandatory.

Tenure: Minimum 2+ years of direct project management or operations experience within a fast-paced agency, consulting, or B2B environment.

Client Mastery: A proven track record of directly managing high-value client relationships, leading live video calls, and resolving friction seamlessly.

The People Director: Exceptional experience managing remote freelancers, designers, or technical developers across competing project timelines.

Ecosystem Familiarity: Highly comfortable navigating the structural frameworks of ---------- , ClickUp, Softr, Airtable, and ---------- . You don’t need to know how to code them—you need to know them well enough to manage the people who do.

Technical & AI Fluency
Advanced AI Leverage: Daily, fluent use of ChatGPT, Claude, and Gemini to draft flawless communications, summarize meeting transcripts, and optimize your personal organization.

Operational Mindset
Extreme Ownership: You require zero hand-holding. You spot operational bottlenecks weeks before they become issues and resolve them autonomously.

The Security Boundary: We enforce a strict, zero-tolerance policy against job-stacking. We are looking for an exclusive, dedicated partner who wants to plant permanent professional roots with us.

Compensation & Strategic Value
Hourly Rate: $8.00 – $13.00 / hour (Dependent entirely on the depth of your agency project management mileage and communication poise).

Hours: Consistent, guaranteed 40 hours per week operating on US-based hours.

Streamlined Payouts: Fast, automated weekly payments processed securely via the Wise platform.

How to Apply (The Science of Vetting)
We apply a strict filtering process to instantly eliminate automated application bots and average candidates. Failure to follow these exact steps will result in immediate disqualification.

Step 1: Change your email or application subject line to exactly: [Project Manager - Your Full Name]

Step 2: Submit your resume alongside a brief overview of your background managing client relations within an agency or consulting firm.

Step 3: Answer our Core Competency Trap Question with a specific, real-world example:

"We are 48 hours away from a major system launch for a high-paying, assertive consulting client. Suddenly, the client sends an urgent WhatsApp message demanding a massive, completely out-of-scope change to their ---------- workflow. If you implement this change, it will completely break the ---------- automation backend that our freelancer spent all week building, delaying the launch.
The client is pushing hard and wants it done immediately. You cannot build or fix the automations yourself. Explain your exact step-by-step strategy to diplomatically manage this client’s expectations, protect our builder's time, and keep the project on track without dropping the ball or letting the founder intervene."