Phone Support & Sales Representative

We are a growing U.S.-based company looking for an enthusiastic, reliable, and tech-savvy tea ---------- mber to join our customer support and sales team long term.

This is a phone-heavy customer support and sales position. Answering phone calls is a major part of the job, so we are looking for someone who is confident, friendly, and professional when speaking with U.S. customers.

We are an AI-forward team focused on delivering exceptional customer experiences while helping customers find the right solutions for their needs.

We are looking for someone who is:

Friendly, charismatic, and confident communicating with customers

Very comfortable answering phone calls and speaking with U.S. customers

Able to speak clear, professional English with a strong accent-neutral communication style

Comfortable handling both support inquiries and sales conversations

Experienced working U.S. graveyard/night shift hours

Organized, dependable, and responsive

Comfortable using AI tools daily to improve workflow and efficiency

Interested in growing with one company for many years

IMPORTANT — Phone Requirement

Answering phones is a big part of this position.

You must be comfortable speaking on the phone throughout the workday, handling customer calls professionally, taking clear notes, answering questions, helping customers troubleshoot issues, and assisting with sales conversations.

Excellent spoken English is required. A clear, easy-to-understand accent is a must, since you will be speaking directly with U.S. customers by phone.

IMPORTANT — Schedule Requirement (Non-Flexible)

This is a 6-day workweek with Saturday as the only day off.

EST Schedule:

Sunday: 11 AM – 6 PM

Monday – Thursday: 10 AM – 6 PM

Friday: 10 AM – 2 PM (half day)

These hours correspond to evening/nighttime hours in the Philippines and are not flexible.

Requirements:

Minimum 2 years of graveyard/night shift experience supporting U.S. customers or companies

Strong spoken English with a clear, professional accent

Experience answering phone calls for U.S. customers

Stable internet connection

Quiet private workspace

Reliable electricity/power backup preferred

Applicants without U.S. timezone graveyard experience will not be considered.

Responsibilities:

Answer customer phone calls professionally and confidently

Respond to customer inquiries via chat, email, and messaging platforms

Help customers troubleshoot cellphone-related issues

Recommend products/services and assist in closing sales

Follow up with leads and maintain organized communication

Take clear notes and make sure customer issues are followed up on properly

Use AI tools to improve speed, clarity, and efficiency

Deliver professional, upbeat customer experiences consistently

Qualifications:

Excellent written and spoken English

Clear, easy-to-understand accent when speaking with U.S. customers

Strong customer service and sales skills

Comfortable speaking on the phone for a large part of the day

Tech-savvy and comfortable learning new systems quickly

Experience in cellphone stores, tech support, customer service, phone support, or sales preferred

Ability to multitask and stay organized under pressure

Positive attitude and strong work ethic

Compensation:

$675/month base pay

Long-term growth opportunity with a stable U.S. company

How To Apply

Please complete our application form here:

joinsafecell.vercel.app

You will be asked to submit:

Your OnlineJobs.ph profile link

Resume link

Short video introduction (30 sec – 2 min)

In your video, please explain:

Why you would be a great fit for this role

Your customer support, phone support, or sales experience

Your experience working U.S. hours

Why you are looking for a long-term position

Please make sure your video clearly demonstrates your spoken English, since phone communication with U.S. customers is a major part of this role.