Pest Control Customer Service Representative (PestPac / FieldRoutes)

We are looking for an experienced Customer Service Representative who has previously worked for a pest control company.

This position is ideal for someone who understands the day-to-day operations of the pest control industry, including customer service, scheduling, dispatching, technician coordination, recurring services, service agreements, and customer communication.

IMPORTANT

If you have never worked for a pest control company, please do not apply.

We are specifically looking for candidates with pest control industry experience.

Responsibilities
Answer customer inquiries via phone, email, and SMS
Schedule and reschedule service appointments
Coordinate with technicians regarding routes and schedules
Update customer information and service records
Manage recurring service appointments
Assist customers with billing and account questions
Handle service agreement renewals and follow-ups
Maintain accurate notes and customer records
Resolve customer concerns professionally and efficiently
Communicate with management regarding scheduling and operational issues
Provide outstanding customer service and support

Qualifications
Required
Previous experience working for a pest control company
Excellent English communication skills (written and verbal)
Strong customer service experience
Excellent organizational skills
Ability to multitask in a fast-paced environment
Reliable internet connection and computer
Ability to work independently
Preferred
Experience with PestPac, FieldRoutes, ServiceTitan, Briostack, GorillaDesk, or similar software
Experience with scheduling and dispatching technicians
Experience handling customer retention and service agreement renewals
Experience supporting U.S.-based customers

How to Apply

Please submit:

Updated Resume
Short Introduction
Introductory Video (Preferred)
Answers to all screening questions
Application Instruction

To confirm that you have read this job posting, start your application with:

PEST CONTROL PRO

Applications that do not follow this instruction may not be reviewed.

We are hiring immediately and look forward to speaking with qualified candidates.