Outbound - Customer Service Rep - Car Dealership

### **About the Role:**

We’re looking for a **full-time Service Call Center Representative** to support a **high-volume car dealership** by making outbound calls, sending texts, and following up with customers about their vehicle service needs. This is a **remote position** that follows a **US Eastern Time schedule**.

This role is fast-paced, repetitive, and requires **high-volume outbound calling (175+ calls per day)**—so be ready to stay focused, follow scripts, and grind through a structured call list daily. If you’re looking for excitement, this **isn’t it**—but if you’re hardworking, reliable, and comfortable with a **repetitive, structured workflow**, this job could be a great fit.

### **Key Responsibilities:**

- **Make 175+ outbound calls per day** to customers regarding upcoming or overdue vehicle service.
- **Leave voicemails and send follow-up texts and emails** to ensure customer engagement.
- **Use dealership software** to schedule service appointments when customers respond.
- **Follow structured daily call campaigns**, including service reminders, state inspections, and promotional offers.
- **Accurately track and log all customer interactions** in internal systems.
- Maintain **professional and clear communication** throughout all interactions.

### **What You Need to Succeed:**

- **Fluent, clear English with a neutral or US-friendly accent.** (Your English must be perfect.)
- **Previous call center experience** is highly preferred.
- **Comfortable making repetitive, high-volume outbound calls.**
- **Tech-savvy** and able to quickly learn new software.
- Ability to **follow scripts and handle basic customer questions** after training.
- **Reliable internet connection, headset, and a quiet work environment.**
- **Availability to work full-time, Monday–Friday, US Eastern Time hours.**

### **Nice to Have (But Not Required):**

- Experience working with a **car dealership or vehicle service-related role.**
- Familiarity with **CRM or power dialer tools** like Aircall, Podio, GoTo, etc.

This job requires **discipline, consistency, and focus**

### **Why Join Us?**

- Fully remote role with flexible working hours.
- Competitive compensation and room for professional growth.

### **How to Apply**

1. Record a 1–2 minute Loom video introducing yourself and explaining your relevant experience
2. Attach your resume and portfolio (if applicable).