Order Processor for e-commerce websites

We are a thriving e-commerce company specializing in industrial heavy machinery and automotive parts. As our business continues to grow, we are seeking a reliable and detail-oriented Order Processor to ensure that all customer orders are handled efficiently and accurately. If you enjoy working behind the scenes in a fast-paced e-commerce environment, this role is perfect for you!

What will your day look like?
- Accurately process incoming customer orders and ensure they are submitted to suppliers for fulfillment.
- Verify order details such as product availability, customer information, and shipping addresses before confirming orders.
- Coordinate with suppliers and shipping partners to ensure timely fulfillment and resolve any order-related issues.
- Track orders and provide customers with updates, including tracking information and delivery estimates.
- Assist in resolving any customer issues related to orders, such as missing items or delayed shipments.
- Update order statuses and maintain accurate records in our system to ensure efficient operations.
- Proactively identify potential issues in the order process and work with the team to develop solutions.
- Report trends in order volumes or issues and recommend process improvements where applicable.

Requirements:
- Previous experience in order processing, e-commerce, or a similar role.
- Familiarity with e-commerce platforms such as Shopify, BigCommerce, or others.
- Excellent attention to detail with the ability to spot and resolve issues quickly.
- Strong organizational skills and ability to manage multiple tasks with tight deadlines.
- Good communication skills for coordinating with suppliers and customers.
- Ability to work both independently and collaboratively in a remote environment.

Preferred Skills:
- Experience in dropshipping or similar fulfillment models.
- Familiarity with shipping platforms (e.g., ShipStation) and order management tools.
- Proficient in tools such as Google Sheets or Excel for order tracking and reporting.
- Comfortable with troubleshooting order issues and providing quick resolutions.

IMPORTANT!!
Please send a link to your latest resume and answer the following:

1. Can you work Monday through Friday during US business hours (6 AM to 3 PM PST)?
2. Do you have another job (full-time/part-time)? If yes, are you planning on leaving? When can you start?
3. Please attach a link/URL of your audio recording telling us more about yourself (Your introduction, work experience related to the job post and why we should hire you).
4. Are you willing to take a test during the application process?

Apply now, and let’s get started. Only proposals with accomplished requirements and screening questions will be entertained. Short-listed candidates will undergo a small test, which can be completed in 30 minutes to 1 hour.

We look forward to hearing from you!