Order Operations Specialist (Remote - Excellent English!)

About the role

We run a social engagement and brand-visibility service. Most of our order volume is delivered automatically by our system, but a steady stream of orders is fulfilled by hand, and every customer message needs a fast, clear, human reply. Right now those two things slip: customers wait days for answers and often cannot tell whether their order was actually delivered. You will own that gap end to end.

This is a detail-and-follow-through job, not a creative one. If you like clearing a queue to zero and leaving customers with a clear answer, you will do well here.

What you will do

- Answer customers quickly and clearly (the core of the job). Most questions are "when will this be delivered?", "it says delivered but I don't see it," and "can you redo or change this?" You will open the order, confirm what happened, reply with a proof link, set expectations, and close the loop. Today many of these go unanswered and turn into refund requests. Your job is to make sure that stops.
- Fulfill the orders we do not automate. For each by-hand order, you do the work and record it: ---------- ments, Quora answers and upvotes, X comments, YouTube comments, Threads followers and likes, ProductHunt upvotes, AI and community brand mentions, and blog citations. You post or deliver the engagement, paste the proof link, and mark each unit delivered as it goes live (for example, an order of 15 brand mentions gets updated one by one as each is posted).
- Keep status and proof accurate. Every active order should show the right status with a link or screenshot proving it is real. The single biggest complaint we get is "it shows delivered but I cannot find it." You make that complaint disappear.
- Resolve issues. When something is removed, shadowbanned, or a count drops, re-deliver it or escalate. Process refunds or store credit when it is the right call. Handle custom comment text and edit requests.
- Review and flag. Screen the content customers ask us to post, and flag anything inappropriate, harmful, or that you cannot resolve, rather than guessing.
- What you will not do: the automated deliveries themselves (Reddit upvotes, downvotes, and comments are handled by our system). You still answer the customer messages about those orders and resolve problems, but you do not deliver them.

You should have
- Excellent written English. You will be writing to customers all day, often when they are frustrated.
- Real attention to detail and follow-through. Orders have many small units, and each one needs proof.
- Ownership. We need someone who clears the queue every day and does not let it pile up.
- Comfort with web dashboards and the major social platforms (Reddit, LinkedIn, X, Quora, YouTube, Threads, ProductHunt).
- Discretion and professionalism. You will see customer details and order content.

Nice to have
- Customer support or virtual assistant experience.
- Familiarity with social media growth or engagement services.

To apply
Start your message with the word SIGNAL so we know you read this all the way through. In a few sentences, tell us about a time a customer was upset with you and exactly how you turned it around.