Operations & Tech Assistant (Make.com / GHL / AI Automation / n8n)

APPLY HERE: ----------

About Us
PulseLink is a fast-growing UK-based marketing agency helping aesthetic clinics (medical spas, body sculpting clinics, facial aesthetic clinics) scale profitably using paid ads, AI-powered appointment setting, and a done-for-you service model.

We're currently working with 13 active clients across the UK and we're about to break into the US market — which is the entire reason this role exists.

This is not a job at a 100-person agency where you'll be one cog in a machine. We're small, hungry, and building this thing properly. The right hire here gets to build the foundation of a much bigger operation alongside the founder.

About the Role
We're hiring an Operations & Tech Assistant to own the technical backend of the business.

Right now, the founder (Oli) is spending 80% of his time on backend ops — building automations, configuring GoHighLevel sub-accounts for new clients, fixing tech that breaks, migrating workflows onto a new platform stack. That's the bottleneck stopping us from signing more clients and breaking into the US.

Your job is to take all of that off his plate — and become the person responsible for keeping the entire backend running smoothly as we scale.

You'd be the first dedicated person in this seat at PulseLink, which means:

Real ownership over the tech stack and how it's built
Your fingerprints on the SOPs the next 10–20 hires follow
Direct line to the founder — no middle management
Pay and responsibility grow with you as we scale

Key Responsibilities
Client Onboarding — Set up new clients in GoHighLevel: configure sub-accounts, pipelines, calendars, forms, welcome automations. Target: every new client launched within 7 days.
---------- Automation Migration — We're currently moving the entire business onto a new automation stack. You will own this migration end-to-end.
AI Texting Agent Management — We use AI to text leads on behalf of every client. You'll train it, debug it, and optimise it so it works for every clinic as we scale.
Daily Tech Tickets — Fix integrations, calendar syncs, pixel issues, broken automations. When something breaks at 8am, you're the person who diagnoses and fixes it.
SOP Creation — Build documentation for every recurring process so the next hire can follow it without asking questions.
R&D / Process Improvement — Bring 2+ ideas per month on how we can run faster, leaner, or smarter. We don't want a task-completer — we want a builder.
Client Communication — Talk to clinic owners on Slack and occasionally Zoom about tech-related questions. Clear, professional English is non-negotiable here.

Skills & Tools Required
Strong experience with ---------- (formerly Integromat) — you've built multi-step automations before, not just turned on templates
Solid working knowledge of GoHighLevel — sub-accounts, pipelines, workflows, custom fields, integrations
Experience with AI tools in a professional context — bonus if you've used Claude Code or Cursor for building/editing scripts
Familiarity with AI conversational agents (chat bots, AI SMS responders) — building, training, or maintaining
Fluency with Google Sheets (formulas, lookups, trackers)
Excellent written English — you'll be talking to UK clinic owners
Ability to manage 10+ open tickets without dropping the ball
Resourcefulness — you Google before you ask, you bring solutions not problems, and you'd rather ask for forgiveness than permission

Nice-to-have (not required)
Beauty / aesthetics industry experience (we'll train you)
Past experience at a marketing agency
Notion / ClickUp for ops management
Meta (Facebook) Ads Manager familiarity for troubleshooting pixel issues

What We Offer
$700–$900/month base depending on experience, paid weekly via Wise/PayPal
Monthly performance bonuses — client retention bonus, SOP compliance bonus, R&D bonus
Pay scales as the company grows and as you take on more responsibility
100% remote, work from anywhere in the GMT-friendly timezone
Direct mentorship from the founder
Real ownership over your domain — no micromanagement, just outcomes

Do NOT Apply If…
You dislike high-pressure environments
You struggle to adapt quickly to change
You're uncomfortable receiving direct feedback
You need to be told what to do every step — common sense and ownership are non-negotiable
You're looking for a "chill remote job" — this isn't one
You don't speak/write fluent English

How to Apply
APPLY HERE: ----------

Important — applications without a Loom video are automatically declined. No exceptions. The application asks you to record a short Loom video introducing yourself and walking through one tech system or automation you've built. If you skip this step, you will not be considered.