Operations Support VA

A busy professional juggling several responsibilities is looking for a dependable Administrative VA who can take the lead on workflow organization, inbox cleanup, call handling, and recruitment support. This is a back-end role that requires someone who thinks in systems and is excellent at building structure where things feel chaotic.


Key Responsibilities:

- Handle phone screening, log calls, and filter out solicitations from real inquiries
- Maintain a Google Voice voicemail box and follow up on legitimate messages
- Organize inboxes by setting up filters, folders, and labels for efficient processing
- Manage databases in Google Drive, including candidate resumes, leads, and reference lists
- Post job openings across Facebook, Indeed, and similar job boards
- Pre-screen applicants according to set criteria and maintain candidate records
- Support calendar planning and realistic time blocking for monthly deliverables
- Create SOPs to document repeatable administrative workflows
- Build and improve spreadsheets in Google Sheets or Excel using formulas where helpful
- Provide consistent administrative support across day-to-day tasks


Mandatory Skills:

- Proven ability to design and maintain organizational systems
- Strong working knowledge of Google Workspace tools
- Experience managing inboxes, calendars, and structured databases
- Comfort handling incoming phone calls and voicemail screening
- Ability to handle confidential business information professionally
- Self-directed, organized, and consistent in delivering quality work
- Strong communication skills, written and verbal
- Willingness to operate under a non-disclosure agreement


Preferred Skills:

- Familiarity with the nonprofit, mental health, or therapy space
- Skill in writing and applying formulas in Excel or Google Sheets
- Recruitment support experience including ad postings and candidate filtering
- Background helping professionals with calendar and workflow consulting
- Experience working effectively through shared-screen collaboration


Why Join Us:

This role offers the chance to make a real impact by simplifying and structuring workflows for someone who genuinely needs strong support. You'll be valued for your organization, initiative, and ability to take ownership of important tasks.