Operations Manager Credit and Funding

Role Overview

The Operations Manager is responsible for making sure daily operations run smoothly, consistently, and without founder involvement. This role owns systems, structure, and accountability across the team.

This is not an assistant role. This is a leadership position focused on process enforcement, organization, and execution.

Primary Objective

Ensure all systems, tasks, and tea ---------- mbers operate with clarity, consistency, and accountability every day.

Key Responsibilities

• Manage and maintain CRM structure, pipelines, and data accuracy
• Build, document, and enforce SOPs for all operational processes
• Track tasks, deadlines, and deliverables across the team
• Monitor team performance and follow up on missed actions
• Create simple reports on workflow, bottlenecks, and progress
• Coordinate between departments to ensure smooth handoffs
• Identify inefficiencies and implement process improvements
• Ensure new hires are onboarded correctly and consistently

Required Skills and Traits

• Strong organizational and process management skills
• Attention to detail and follow through
• Ability to enforce structure without micromanaging
• Clear written communication
• Comfortable holding tea ---------- mbers accountable
• Proactive problem solver

Preferred Experience

• Prior experience in operations, project management, or team coordination
• Experience using CRMs such as GoHighLevel
• Familiarity with SOP creation and documentation

Industry experience is helpful but not required. Operational discipline matters more.

Performance Expectations

• Clean and accurate CRM at all times
• Tasks completed on schedule
• SOPs followed consistently
• Minimal founder intervention
• Clear weekly reporting

Work Details

• Full time
• Remote role
• U.S. business hours or overlap required

Application Instructions

To apply, include a brief explanation of your experience managing systems or teams and an example of how you enforce accountability.

Applications that do not follow instructions will not be reviewed.