Operations & Growth VA (ServiceM8, Lead Gen, Systems)

We are a high-end residential electrical contracting business operating across the Gold Coast and Northern NSW.

This is not a general Virtual Assistant role.

We are hiring a self-directed operations and growth operator who takes ownership of day-to-day control, improves systems, and drives outbound lead generation without constant supervision.

If you need step-by-step instructions or prefer safe, repetitive admin work, this role will not be a fit.

Core Responsibilities

Operations Control
• Own end-of-day checks ensuring all ServiceM8 job cards are completed, notes added, and statuses correct
• Ensure quotes and invoices are issued accurately and on time
• Manage follow-ups on outstanding quotes and invoices
• Keep ServiceM8 clean and reliable without ongoing supervision

Systems & Process Optimisation
• Enforce and improve ServiceM8 item structure and bundles
• Document and refine SOPs based on real execution
• Identify inefficiencies and implement improvements
• Support CRM structure (GoHighLevel) where it improves operations or lead flow

Lead Generation
• Execute outbound lead generation to builders, designers, and developers
• Track outreach, follow-ups, and conversations
• Book qualified conversations and maintain pipeline hygiene

This Role Is NOT For You If
• You wait for instructions before acting
• You avoid making decisions
• You rely on generic templates
• You focus on activity instead of outcomes
• You want to do social media, SEO, or content creation

What We Care About
• Ownership over politeness
• Judgment over tools
• Outcomes over effort

Applicants will be required to complete a short decision-based trial. Fence-sitting answers will not progress.