Operations Associate - Revenue

We are seeking a sharp, organized, and finance-savvy Revenue Operations Associate to support our growing business. This Philippines-based role will work directly with US-based leaders to keep our revenue engine running smoothly — owning day-to-day billing, AR, and finance operations work, running revenue operations QA, building and maintaining automations, and flexing into executive administrative support and broader operational initiatives as needed.

The ideal candidate has prior hands-on experience in billing, finance, or accounting, is methodical about catching errors before they ship, enjoys building lightweight automations to eliminate manual work, communicates clearly and professionally in writing and on calls, and is comfortable representing the company directly to finance and billing contacts at customer and vendor organizations.

- Start Date: Ideally immediately (or within 2 weeks)
- Rate: Competitive, commensurate with experience
- Hours: 40 hours per week
- Timezone: Monday to Friday, aligned with US business hours (PST/EST overlap required)

Key Responsibilities
- Revenue Operations (Primary Responsibility)
- Own day-to-day billing operations: invoice generation, delivery, follow-up, and reconciliation.
- Manage accounts receivable workflows — track outstanding balances, send dunning communications, and proactively follow up on overdue invoices.
- Partner with finance leadership on revenue reporting, customer billing data hygiene, and month-end close support.
- Maintain accurate customer billing records across our CRM, billing platform, and accounting tools.
- Assist with revenue recognition, contract-to-billing handoffs, and ensuring billing terms match signed agreements.
- Support light bookkeeping tasks, expense categorization, and finance system upkeep as needed.

External Finance & Billing Communication
- Serve as a professional point of contact for customer and vendor finance/billing teams.
- Hop on calls with external AP/AR contacts to resolve billing disputes, payment questions, vendor onboarding requirements, or tax/W-9 documentation.
- Send polished, executive-grade written communications on behalf of the Vooma Finance team.
- Manage customer billing inquiries with care and professionalism, escalating complex issues appropriately.

Executive Administrative Support
- Draft and send executive notes, internal updates, and external correspondence on behalf of the CEO.
- Manage inbox triage, calendar coordination, and meeting prep as needed, primarily related to billing but may include additional tasks.
- Organize documents, contracts, and signed agreements in our internal systems.
- Coordinate logistics for executive priorities — from vendor signups to expense workflows.
- May also be tasked with assisting on associated tasks such as commissions QA.

Revenue Operations QA
- Run QA on billing, invoicing, and revenue workflows — catch discrepancies between contracts, CRM data, and what gets invoiced before they reach the customer.
- Audit customer accounts for data integrity issues (mismatched billing terms, missing PO numbers, incorrect contract dates, stale contacts, etc.).
- Spot-check automated billing runs and reconcile outputs against expected results.
- Maintain QA checklists and test cases for recurring revenue processes.
- Surface patterns in errors or near-misses and recommend process or system fixes.

Automations & Systems Work
- Build and maintain automations across our revenue stack — primarily HubSpot, Stripe, and Zapier, plus LedgerUp for billing automation — to reduce manual data entry and handoffs.
- Help maintain and improve our internal revenue and finance systems (HubSpot CRM, Stripe billing, LedgerUp, and supporting accounting tools).
- Identify repetitive workflows that are good candidates for automation and propose solutions.
- Document standard operating procedures (SOPs) for billing, AR, QA, and automation processes.
- Identify recurring issues or bottlenecks and surface them to leadership with proposed solutions.
- Support ad hoc operational projects across the business as priorities shift.

Requirements
- 2+ years of prior experience in billing, finance, accounting, or AR/AP operations is required. This is non-negotiable.
- Strong written and verbal English communication skills — comfortable drafting executive-quality emails and notes.
- Confidence and professionalism on live calls with finance and billing contacts at other companies.
- Demonstrated attention to detail, especially with numbers, dates, contract terms, and reconciliation.
- Ability to work independently in a fast-paced environment and manage multiple priorities with minimal supervision.
- Strong judgment about when to act independently vs. when to escalate.
- Comfort with US business hours and direct collaboration with US-based personnel.
- Hands-on experience with our core revenue stack — HubSpot, Stripe, and Zapier — is strongly preferred.


Preferred Skills
- Background supporting a US-based startup or high-growth company.
- Experience working directly with founders, CEOs, or other senior executives.
- Familiarity with revenue operations workflows (lead-to-cash, contracts, renewals).
- Comfort with AI tools (e.g., ChatGPT, Claude) for drafting and productivity.
- Light spreadsheet modeling skills (formulas, pivot tables, basic financial analysis).
- Exposure to QA testing, process automation, or systems integration work.


Training and Expectations
- Training and playbooks will be provided for our tools and systems.
- We expect fast learners who can quickly adapt, work efficiently with minimal supervision, communicate clearly, and know when to escalate.
- Strong emphasis on accuracy, discretion, and professionalism — this role handles sensitive financial and executive information.


Application Instructions
- To confirm you've read the entire job description, please respond with the subject line "Ready For Vooma RevOps".

Be sure to include the following in your application:
- Resume
- A short note (3–5 sentences) describing your prior billing, finance, or accounting experience
- Photo of your work area