Operations Associate

About Us

We deliver high-quality, globally sourced watches and offer exceptional customer service. As we grow, we're seeking a dedicated Full-Time Operations Associate?or Operations Manager Contractor with immediate availability, to join our team remotely, working closely within the Operations team to ensure smooth operations.


Key Responsibilities

Goods Imports & Stock Booking: Support the Operations Manager in handling goods imports and accurately booking stock into systems.

Stock Allocation: Help allocate stock to customers based on orders and demand.

Outbound Shipping & Customs: Coordinate outbound shipments and ensure all customs documentation is accurate.

Invoice Checking & Chasing: Verify and follow up on invoices with suppliers and clients.

Product Listing: Assist with listing products on various online marketplaces, ensuring accurate product details.

Sales Support: Organize and assist with customer sales, including order processing and relationship management.

Admin & Returns Handling: Provide administrative support, manage returns, and resolve customer queries.

Project Management: Utilise and build out SOPs and workflows on our project management tools.

Operations Reporting: Generate reports on key operational metrics to support decision-making.

Ad-hoc Support: Assist with additional operational tasks as needed by the Operations Manager.

Customer Service: Provide customer service via email and phone, addressing inquiries and resolving issues.

For Operations Manager Candidates: Leading a team of operations and customer services personnel


Skills & Requirements

5+ years ecommerce operations role for a physical goods company within the context of B2B and B2C ecommerce

Strong experience of 3PLs, Warehouse Management Systems, International Shipments, Customs & Duties, Inventory Management, Supply Chain, Order & Returns Processing and Customer Services

For Operations Manager Candidates: Experience leading a team of operations and customer services personnel

Familiarity with project management tools, related SOPs and workflows. These include ASANA, MONDAY, ClickUp, Trello, Coda or a similar tool

Familiarity with the following systems is a bonus: Shopify, Amazon, Linnworks, Mintsoft, Shiphero, Zendesk and ASANA.

Numerate, with strong analytical skills.

Process-driven, reliable, and calm under pressure

Excellent written and verbal communication.

Nice to have: experience within Shopify based companies

Proactive, with the ability to take initiative and solve problems independently.

Experience with Microsoft Office, strong Microsoft Excel skills and experience with operational or administrative roles is preferred.

Please don’t apply if your profile matches the below:

VA only experience

Customer services only experience

Set Up & Working Hours

Reliable & fast internet, a laptop (with camera for video meetings), headset, and a quiet working environment are required.

We will require direct WhatsApp access to the hire.

Working hours (UK Time) Monday – Friday: 9am – 5pm; or 9am – 6pm inclusive of a 1-hour lunch break