Online Community Manager

Goal: To manage, engage, and grow our digital community with excellence—creating an unforgettable experience that increases retention, deepens connection, and supports the goal of reaching 1,000+ active members in the next 30 days.

Key Responsibilities
Community Engagement & Growth

Welcome and onboard new members with personalized DMs, emails, and support.

Moderate daily discussions, voice rooms, matchups, and events.

Develop & execute weekly engagement strategies and community prompts.

Implement challenges, giveaways, or spotlight posts to increase activity.

Operations & Systems

Track engagement data and create weekly performance reports.

Manage events calendar and coordinate logistics for live sessions.

Upload new content, videos, and resources in the platform.

Support customer service inquiries related to the community.

Content & Communication

Schedule posts, announcements, and community email updates.

Respond to messages and comments as the brand voice.

Manage member-led classes, volunteers, and matchups.

Keep SOPs up to date and suggest improvements to workflow.

What You Need to Succeed
Proven experience in community management, virtual assistant roles, or online moderation

Strong English communication skills (written and verbal)

Detail-oriented with excellent time management

Experience with tools like: ClickFunnels, Heartbeat App, Canva, Email

Ability to learn fast, follow SOPs, and lead initiatives when needed

A people-first mindset with a natural love for connection and service