Office Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

Full Time

SALARY

70,000 PHP

HOURS PER WEEK

40

DATE POSTED

Mar 14, 2025

JOB OVERVIEW

PLEASE READ CAREFULLY BEFORE APPLYING!

Vision for This Role: The Executive Assistant ensures seamless operations, optimizing workflows, managing priorities, and enhancing productivity. This role is for a proactive, tech-savvy professional who thrives in a fast-paced environment and supports leadership in driving business success.

We are seeking an organized, proactive, and tech-savvy Office Manager to oversee operations, streamline processes, and support our team. This role ensures smooth daily functions, team coordination, and client satisfaction.

Qualifications:
3+ years in office management, customer service, or business operations.
Tech-Savvy – CRM, scheduling tools, G-Suite, and AI automation.
Leadership & Communication – Strong team management, problem-solving, and decision-making skills.
Bilingual (English/Spanish) is a plus.

Key Responsibilities:
Workflow & Communication: Oversee team and client communication.
Office Efficiency: Implement automations & new technology (e.g., ChatGPT).
SOP Management: Build, organize, and improve SOPs.
Phone Quality Control: Monitor client response times & lead conversions.
Accountability: Ensure teaUpgrade to see actual infoets goals & deadlines.
Hiring & Training: Recruit office staff (CSR, Admin) & provide 30/60/90-day training.
Tool Utilization: Ensure proper use of Slack, Upgrade to see actual info, Hubstaff, ChatGPT.
Response Time: Track incoming calls, emails, texts, chats, forms.
Daily Updates: Check EOD reports on tasks, client updates, & communication.
Performance Reviews: Conduct 90-day evaluations & monthly performance bonuses.
Team Oversight: Manage communication between clients, technicians, and remote teams.
Scheduling Efficiency: Optimize truck schedules for irrigation season.
Estimate Follow-ups: Improve job conversion via CSR follow-ups.
Reporting: Provide monthly sales & weekly office updates.
CRM Management: Maintain accurate job tagging, client info, & private notes.
Collections: Oversee CSR outstanding balance collections.
SOP Reviews: Conduct monthly SOP updates & weekly inspections.
Training Playbook: Update roles every 60 days.
Client Issue Resolution: Handle escalations via email, calls, and texts.
Phone Support: Serve as third backup for inbound lead overflow.
CRM Data Integrity: Ensure system remains clean & updated.
Staff Development: Coach, discipline, and terminate employees if needed.
Team Performance: Evaluate responsiveness & reward performance bonuses.
KPIs & Reporting: Establish & track KPIs for new office hires.
Holiday Estimates: Oversee estimate process during Christmas season.

Compensation:
$65,000 PH (90-Day Probation) $70,000 PH after probation
Performance Bonus: Up to $14,000 PH monthly based on KPIs (Eligible after 120 days).

How to Apply:
Watch our CEO's introduction video: rb.gy/p2ypmd
Submit your resume and a short introduction video covering:
Why you’re interested in this role.
Your relevant experience.
Why you’re the right fit for our team.
We look forward to meeting you!

SKILL REQUIREMENT
VIEW OTHER JOB POSTS FROM:
SHARE THIS POST
facebook linkedin