New Business Specialist

Job Title: New Business Specialist (Insurance Industry)
Company: Wealth Armor
Department: New Business
Reports To: CEO and COO
Time zone: 10:00 AM - 6 PM EST
Compensation: Based on work experience
Position: Full-time work from home

Summary: We seek a highly motivated and detail-oriented New Business Specialist to join our growing financial services team. The ideal candidate will manage pending business cases, coordinate with various internal and external parties, and ensure a smooth and efficient process for new accounts, transfers, and transactions. This role requires excellent communication, organizational, and problem-solving skills.

About Wealth Armor

Wealth Armor is a seven-year-old finance company that is dedicated to ensuring that all families are not left behind when it comes to financial planning. We represent some of the largest financial firms in the world, including Mutual of Omaha, Prudential, Ethos, John Hancock, Ameritas, and Lincoln Financial Group.

Our services include a wide range of financial planning options, from 401(k)/IRA rollovers to life insurance, advanced tax planning, and legacy planning. We also offer innovative solutions such as infinite banking and fixed indexed annuities to help you achieve your financial goals.

Our mission is to revolutionize the financial services industry by expanding our reach and growing our field force, all while educating and empowering our clients to have a brighter financial future. At Wealth Armor, we believe that everyone deserves a chance to succeed, and we are here to help you build and protect your wealth for generations to come.

What we stand for: C.H.A.R.G.E.

Our teaUpgrade to see actual infombers will uphold these core values to ensure a high-performing environment that is safe and respectful of all.

Coachable - At Wealth Armor, being coachable is central to our ethos. We’re committed to leveraging our collective insights and feedback to fuel innovation and excellence. This approach highlights the power of working together, where every piece of feedback is a stepping stone towards our shared goals. It reflects our commitment to continuous improvement, driving us forward as a unified force. Coachability at Wealth Armor is about achieving greatness together, with a steadfast focus on learning and evolving.

Honor - Honor is at the core of everything we do at Wealth Armor. Our top priority is earning and keeping our clients' trust and securing their information. We're fully dedicated to fostering a trustworthy atmosphere where everyone feels confident in one another's reliability. Our commitment to going the extra mile and our serious approach to confidentiality and responsibility define our everyday actions. This is the essence of honor for us.

Attitude - Our attitude at Wealth Armor is always one of positivity, empathy, and respect. We believe that a positive attitude turns challenges into opportunities for growth. Creating a supportive environment where everyone's contribution is valued is critical, enhancing decision-making and professional conduct. This mindset isn't just about positivity for its own sake; it's a strategic element that unites us in pursuit of excellence and cultivates success through genuine connections and shared objectives.

Responsibility - Responsibility at Wealth Armor reflects our collective commitment to leading responsibly and exceeding expectations. We take initiative, are always prepared, and embrace the work required to achieve our goals. This principle extends beyond personal responsibility to driving our collective mission forward, fostering innovation, and making a significant impact. Responsibility is our pledge to lead by example and continually set new standards of excellence.

Growth - Growth at Wealth Armor is our continuous journey toward excellence, fueled by a desire to learn, innovate, and exceed our limits. It involves embracing challenges, staying curious, and taking bold steps forward. This shared ambition drives us to adapt to changes in our industry and be pioneers, maintaining our leadership in innovation and service.

Engagement - Clear and accurate communication is essential to our team's and clients' success. It goes beyond exchanging information to building strong, trusting relationships, ensuring everyone is aligned and engaged. Through open and honest dialogue, we navigate challenges, share successes, and continuously improve, making everyone feel heard and connected and enhancing our service and relationships.

Non-negotiable cultural competencies

1. Ensure consistent quality and customer satisfaction.
2. Systematize and standardize processes.
3. Report and address improvement opportunities.
4. Contribute to strategic planning and performance improvement.
5. Continuously learn and adapt.
6. Coach, mentor, and cross-train colleagues.
7. Engage in teamwork and collaboration.
8. Track, report, and celebrate progress.
9. Follow software, checklists, and systems guidelines.
10. Maintain a coachable attitude.

Key Responsibilities

Pending Business Management

- Manage and monitor pending business cases, ensuring timely and accurate processing of client cases through the underwriting and delivery process for insurance policies.
- Serve as the primary point of contact for resolving any open issues for a submitted application from the time the case is submitted to the point the case is issued.

Coordination and Communication

- Coordinate with financial advisors, clients, and internal departments (licensing) to gather and verify necessary documentation and information.
- Liaise with product providers, custodians, and other external parties to expedite case processing and resolve any issues or discrepancies.
- Communicate progress, updates, and any potential issues to relevant stakeholders in a timely and professional manner.

Compliance and Knowledge Maintenance

- Maintain up-to-date knowledge of industry regulations, compliance requirements, and best practices related to pending business processing.
- Maintain accurate records and documentation in accordance with company policies and industry regulations.

Process Improvement

- Continuously identify areas for process improvement and work with the team to implement changes that enhance efficiency and service quality.

Client and Provider Interaction

- Call providers in the US to check the status on cases.
- Text and call clients to share updates or request required documentation.

What's in it for you

Lots of goodies below. If there is something that is important to you but you don't see below - holler!

- We offer competitive compensation and unparalleled advancement, growth, and development opportunities — all to create a compelling and rewarding work environment.
- You will have access to our company-wide training bank.
- You will get cross-trained. We believe that you should be learning something new every day.
- Work from home #remote
- Free financial reviews for your immediate family

What you bring to the table - qualifications

- 2 years of experience in the financial services industry (insurance), preferably in new business.
- Strong understanding of financial products and services, such as insurance policies, and retirement plans.
- Proficiency in Google Suite applications.
- High attention to detail, with strong organizational and time management abilities.
- Ability to maintain and safeguard the security of our agent's personal information.
- Ability to multitask and prioritize tasks effectively.
- Ability to work sitting down in front of a computer for long hours every day.
- Excellent communication, interpersonal, and customer service skills.
- Ability to work independently and collaboratively within a team environment.
- Able to pass our popo check (criminal background).

Your tech

• Fast-speed internet connection (10MBS+)
• Backup internet connection: Wifi stick or portable internet kit
• Backup access to local cafe, hotel, or friend location when the internet is not working
• Powerbank backup.
• A computer with anti-virus software, webcam, and noise-canceling headset
• Processor: Intel: i5 or better (8th generation or newer)
• Memory: 8 GB recommended for multitasking and smoother performance
• Storage: 256 GB SSD (Solid State Drive) for faster boot times and application loading (512 GB recommended)
• Operating System: Windows 10/11 (64-bit) or macOS Monterey (or later)
• A smartphone for emergencies to communicate through WhatsApp.

Bonus points

- You're inspired: You have a burning desire to do great things and to change the world.
- You're thoughtful: You have a healthy sense of self and how your life impacts the world around you.
- You're skillful: You're dedicated to what you do.
- You love working at the edge of your comfort zone and into the discomfort zone.
- You embrace risk and failure head-on.

If this sounds like your kind of position, then you’re our kind of guy or gal! We’ll show you how to smash through your goals and reach far beyond them. We'll commit to you and your growth.

Join Our Team: Experience Our Unique Hiring Process

At our company, we're committed to hiring the very best talent. Our distinctive and candidate-friendly hiring process sets us apart and ensures we attract top-notch professionals. Here's how our process works:

Initial screening

We'll have a digital interview to discuss your interest, qualifications, and how you fit with our company culture.

Skills assessment

Candidates will engage in a comprehensive skills assessment, utilizing a varied format of true/false, written responses, video submissions, and multiple choice questions, ensuring a robust evaluation of their capabilities.

Comprehensive role-specific interview

Meet with teaUpgrade to see actual infombers and hiring managers for focused interviews, assessing your technical skills, experience, and compatibility with our team. Participate in a thorough interview, where we'll explore your work history, successes, challenges, and relationships with past colleagues and managers.

Reference checks

To validate your experience and work style, we'll ask you to help arrange reference calls with your former managers and colleagues. You'll also participate in a thorough interview, where we'll explore your work history, successes, challenges, and relationships with past colleagues and managers.

Warm Welcome & Onboarding

Once you join our team, we'll provide a structured onboarding process to ensure a smooth transition and set you up for success in your new role.