Medical Virtual Assistant

Full-Time | Long-Term Stability | Competitive Salary

I am seeking a dedicated and detail-oriented Medical Virtual Assistant to provide administrative support for a busy medical practice in Australia. The ideal candidate will have experience in the Australian healthcare system and be proficient in practice management software. A strong background in medical administration is preferred, but candidates with significant experience as a Medical VA will also be considered. This role requires handling sensitive patient interactions, urgent inquiries, and clinical workflows with professionalism, confidentiality, and attention to detail.

Key Responsibilities:

Medical Practice Management:
Efficiently manage patient records, appointment scheduling, invoicing, and correspondence.
Handle Medicare/DVA/private billing and claims directly within the practice management system.
Maintain accurate practitioner calendars and generate necessary reports.
Process patient referrals, documents, and follow-ups to support continuity of care.

Patient & Practice Support:
Schedule and confirm appointments, including urgent or last-minute bookings.
Respond to patient inquiries via phone, email, or SMS with empathy and efficiency.
Assist in the triage of medical inquiries and facilitate timely responses.
Provide admin support, including medical letter preparation, report formatting, and inbox management.

Medical Admin & Compliance:
Ensure patient data is handled confidentially in line with Australian privacy laws and healthcare regulations.
Manage the coordination of patient care, including liaising with GPs, specialists, and pharmacies.
Ensure the smooth operation of the medical practice through proactive administrative support.

Job Requirements:
Proven experience as a Medical Virtual Assistant, with at least 3 years of experience in a medical or healthcare environment.
Familiarity with Australian healthcare systems, Medicare, DVA, and billing processes.
Experience with practice management software.
Excellent communication skills, both verbal and written, in English.
Strong organizational skills, with the ability to manage multiple tasks efficiently.
Tech-savvy and proficient in Google Workspace, Microsoft Office, and telehealth platforms.
Ability to work Australian business hours reliably and professionally.

Perks:
Full-time, long-term role with a stable workload.
Supportive and collaborative work environment.
Performance-based bonuses and opportunities for professional development.
Training and onboarding provided.

Salary: Competitive, based on experience. Paid weekly or fortnightly.

To Apply for the Role: Please change the subject line to: “Experienced Medical VA”

Kindly answer the following questions:
1) Can you share your experience working with Australian practice management systems and how you’ve supported Australian healthcare providers in the past?
2) Have you supported a medical practice in managing Medicare/DVA/private billing? Please describe your experience.
3) Please include your WhatsApp number and attach your CV.
4) Send a 1-minute loom video introducing yourself and explaining why you're a good fit for this role.

IMPORTANT: Applications that do not follow these instructions will not be considered. If shortlisted, we will schedule a Google Meet interview (video required).

We look forward to meeting the right candidate!