Medical Virtual Assistant

???? Join Our Team at Hearing Services, Inc. ????
Helping Patients Hear Life Again, One Call at a Time
Position: Remote Medical Administrative Assistant / Patient Care Coordinator
Company: Hearing Services, Inc.
Location: Remote (Must be available to work in EST)
Schedule: Part-Time | Monday to Friday | 8:30 AM – 12:00 PM EST
Salary Range: $5.00 – $6.00 per hour (based on experience)

???? Responsibilities:
At Lifetime Hearing Services, we are on a mission to restore meaningful communication and connection through compassionate care. Your role is vital in creating a seamless and welcoming experience for our patients, starting from their very first phone call.
? Appointment Scheduling and Reminders
Coordinate and schedule patient appointments using Sycle (Beltone’s hearing aid software).


Proactively call and follow up with existing patients to bring them back in for check-ups, fittings, or follow-up care.


Send appointment confirmations and reminders through phone, text, or email, ensuring patients are well-informed and on time.


? Patient Records Management
Accurately maintain and update patient charts and records within our EHR system.


Organize and secure sensitive information in accordance with HIPAA and privacy standards.


Ensure that patient records are complete and ready for provider review before appointments.


? Claims Processing and Insurance Verification
Verify insurance eligibility and benefits prior to appointments.


Assist in claims processing, billing follow-ups, and resolving discrepancies with insurance providers.


Collaborate with providers to ensure documentation meets billing requirements.


? Handling Patient Inquiries and Correspondence
Answer incoming phone calls and emails with warmth, professionalism, and patience—especially for our senior and hearing-impaired patients.


Provide information regarding services, appointments, and billing in a clear, easy-to-understand manner.


Escalate clinical concerns to the appropriate medical personnel as needed.


? Document Preparation and Organization
Create and format reports, spreadsheets, and presentations as needed by the practice.


Organize digital files, patient documentation, and other practice materials to maintain efficient operations.


Support providers in preparing documents for patient education, internal meetings, and external communication.


? Managing Telehealth Platforms
Set up and manage telehealth appointments using Zoom or Google Meet.


Guide patients through the setup process, ensuring they feel comfortable with the virtual visit format.


Troubleshoot common tech issues to prevent missed appointments.


? Email and Text Management
Sort, prioritize, and respond to incoming emails and messages professionally and efficiently.


Send newsletters, follow-up communications, and announcements to keep patients engaged and informed.


Maintain a clean and organized communication inbox for the team.


? Billing Support
Assist the billing department with invoice generation, patient account updates, and payment follow-ups.


Address patient billing inquiries in a kind and understanding manner.


Ensure billing records align with appointment and treatment data.



???? Unique Skillset Required:
Outstanding phone presence: You must speak clearly and articulately, with a warm and personable tone that senior, hearing-impaired patients can easily understand.


Patience and empathy: Many of our patients are older and may need more time or repetition—your kindness and patience go a long way.


Attention to detail: You'll be managing sensitive medical and billing information that requires a high level of accuracy.


Multitasking ability: You’ll juggle several systems and conversations at once and must remain focused and organized.


Values-aligned: We’re a Christian-based practice that values honesty, loyalty, and integrity. We are looking for someone who shares and lives by these same principles.



?? When Applying, Please Answer:
What do you feel makes you successful in your position?


We pride ourselves in being a Christian small business; how do your values and integrity align with ours?


Do you consider yourself to be a multi-tasker or do you prefer to focus on one task at a time?


Are you more detail-oriented or do you prefer focusing on the bigger picture?


Do you enjoy offering suggestions to improve a work environment or prefer following an established process?



???? How to Apply: Submit your 1-2 min intro video (CLEAR BACKGROUND, AUDIO IS GOOD, DRESS UP PROFESSIONALLY) and outline your work experience. We look forward to welcoming you to our team!