Logistics Account Assistant

Account Assistant - Ally Logistics

ABOUT ALLY LOGISTICS:
Ally Logistics is a U.S.-based third-party logistics (3PL) company headquartered in Grand Rapids, Michigan. Since 2012, we’ve been committed to creating the ultimate freight shipping experience by operating at the optimal intersection of people and technology.

As a full-service 3PL, we specialize in a wide range of freight solutions, including dry van, refrigerated, drayage, straight truck, open deck/flatbed, drop-trailer programs, warehousing, and more. Our diverse service capabilities allow us to support shippers across industries with flexible, reliable, and scalable logistics strategies.
We partner with skilled global talent to support our continued growth and operational excellence, ensuring our customers receive efficient, high-quality service at every step of the supply chain.


ROLE SUMMARY:
The Account Assistant supports daily transportation operations by scheduling TL shipments in multiple customer TMS, while ensuring timely updates on shipments in transit. This role proactively manages track-and-trace activities for loads and lanes to ensure on-time performance, along with ensuring appointments are scheduled in a timely manner. The ideal candidate understands appointment scheduling with transit times in mind, understanding this can affect the rate in a big way.

Regular Weekly Schedule (40 hours): Monday – Friday: 6:00 AM – 4:00 PM Central Standard Time with 1-hour unpaid lunch break

JOB DUTIES/RESPONSIBILITIES:
-Schedule TL shipments in multiple customer TMS system, effectively and efficiently
-Record and update in and out times in customer TMS systems for accounts to support visibility and accuracy
-Dispatch drivers and perform proactive track-and-trace for loads and lanes
-Extract and communicate critical customer updates to the internal team and, when appropriate

KEY PERFORMANCE INDICATORS (KPIs)
-Request pick up / delivery appointments within 2 hours of tender acceptance
-Book Enterprise shipments - 25-50 loads per week

COMPENSATION:
-Compensation will be determined based on experience. All payments are issued in USD via Wise.

REQUIRED SKILLS & QUALIFICATIONS:
-Minimum of 2 years of experience in logistics/3PL industry
-Minimum of 2 years of Customer facing experience, preferably within the logistics/3PL industry
-Strong written and verbal English communication skills
-Ability to work independently with minimal supervision
-Strong problem-solving skills and attention to detail
-High attention to detail and accuracy
-Exceptional organizational and time management skills

Access to:
-A reliable computer with high-speed internet
-Backup internet source (mobile hotspot or secondary line preferred)
-Webcam + microphone for Zoom calls
-Headset
-Professional remote workspace
-Ability to work U.S. business hours (EST)

Experience with:
-Outlook
-Zoom phone
-Slack
-Basic CRM or logistics platform

Additional Requirements
1. Technology & Equipment Requirements
-Reliable high-speed internet and computer
-Webcam + microphone for Zoom calls
-Quiet, professional workspace

Must be willing to
2. Availability Requirements
-Ability to work U.S. Eastern Time
-Must provide advanced notice for planned time off
-Must maintain consistent communication (Slack responsiveness, email, etc.)