Livechat/Customer Service

Our Sales and customer service Department does operate on a 24/7 schedule, 365 days a year. We are looking to fill multiple shifts\schedules. You must be flexible in-terms of time, 40 hours is expected a week, paid overtime is allowed when authorised. Salary starts low and will vary based on experience, We provide performance bonus's on how well you are doing so things are very competitive and upselling where required will help you earn more.

What You’ll Do?

Connect with customers via phone, email, ticket support and live chat to provide a personalized sales experience without scripts.
Talk to customers about our services\products such as gameservers, services, email, cPanel, and FTP clients, vps, dedicated servers and other webhosting.
Continually build your sales, customer and technical skill set to advance your career.
Provide customer feedback to leaders to improve products, service, and customer satisfaction

What You’ll Get:
Competitive pay rate.
Bonuses based on customer feedback “Kudos”.
Opportunity for overtime.
Opportunities for advancement after 90 days.
Essential training in the customer service and sales field.
Working from home, no commute required.

Ideal candidates MUST have the following:
Excellent English writing\speaking
Be customer/sales minded.
Ability to analyse products, define the selling points
Communicate to a potential customer what's best for them
Have a good, preferably high-speed stable internet connection
Be able to work from home effectively
Be a self-motivated individual that can work well on their own or with a team.
Basic website and WordPress knowledge
Help Desk or Call Centre Experience


Ideal candidates have:
Be technically minded.
Experience with video games
Experience with game-server configuration\setup
Experience with web-hosting
A passion for providing customers with a positive experience
Familiarity with Linux based systems (Ubuntu, Suse, and Gentoo to name a few)
A helpful and friendly attitude
A degree in an IT field.
CompTIA\Microsoft\Google qualifications and certified

This is a full-time, long-term role and as such you will be contracted to us, Due to location-circumstances in that, we are both international and in Canada, this is a work from home role. Flexibility is preferable in terms of availability\time as we operate 24/7 hours, 365 days a year. You must have the appropriate equipment\infrastructure e.g. good internet, a computer capable of running graphical applications (video games, Microsoft office etc).

Please note we run our own tests when it comes to select ( English language, background check, IQ etc)

If this is something you would potentially be interested in then please proceed to the following website:
Upgrade to see actual info if you feel you meet the requirements stated above.

Then fill our the application form, any supporting information will greatly help you when filling this out.

We will then get back to you shortly for an interview if we feel you are a good fit. We have many roles available.