Lead Setter & Lead Nurturing Concierge – Remote Role (Luxury Healthcare Experience Preferred)

Lead Setter & Lead Nurturing Concierge – Remote Role (Luxury Healthcare Experience Preferred)
???? Location: Remote (Work from the Philippines for a UK-based dental practice)
???? Salary: £5.00 - £7.00 per hour + Bonuses (+ long term growth opportunities)
? Hours: Shifts between 8 AM – 8 PM UK Time / 4 PM – 4 AM PH Time

About the Role
We are looking for an exceptional Lead Setter & Patient Concierge to join our team. This is not a typical receptionist role. You will be the first point of contact for high-value clients, nurturing them from inquiry to booked appointment by delivering a world-class, luxury service experience.

This role is for someone who understands how to build trust, provide value, and make booking an appointment feel effortless. You will be expected to guide potential patients through their decision-making process with warmth, empathy, and authority—positioning our practice as the only choice for premium dental care.

Key Responsibilities
? Convert warm leads into high-value appointments using strategic follow-ups and personalised communication.
? Handle inbound and outbound inquiries via phone, WhatsApp, and email with a concierge-style approach.
? Build strong relationships by providing free value, expert guidance, and reassurance.
? Use digital tools (CRM, WhatsApp voice notes, video messaging) to stay engaged with leads.
? Maintain a luxury client experience, ensuring every interaction feels effortless and bespoke.
? Work closely with the team to refine lead conversion strategies and implement best practices.

Who We’re Looking For
? Fluent in English – confident, persuasive, and warm with a neutral accent.
? Luxury service mindset – understands how to engage and nurture high-value clients.
? Sales-driven – comfortable handling objections, building trust, and guiding patients toward a decision.
? Charismatic communicator – able to connect with people effortlessly and leave a lasting impression.
? Tech-savvy – experienced with CRMs, WhatsApp voice notes, video messaging, and workflow automation.
? Highly adaptable & proactive – ready to take initiative and contribute to business growth.
? Go High Level CRM Experience Preferred – If you are already an expert in Go High Level CRM, that’s a huge plus! If not, we expect you to complete training outside of working hours to get up to speed quickly.

How to Apply
To be considered, you must complete the following steps. There are several components to this application, so please read carefully.

???? Email your application to Upgrade to see actual info with the subject line:
???? "Lead Closer Application – [Your Name]"

???? Your application must include:
1?? Your CV
2?? Your DISC Assessment results (take a free test online)
3?? Your Working Genius assessment (explained below – please complete this honestly)
4?? A 2-5 minute video task (explained further below)

Step 3 – Working Genius Model
We want to understand how you naturally work best. This will help us build an effective team where different strengths complement one another.

Below is a quick summary of the Working Genius Model, which identifies different types of work energy:

The Six Types of Working Genius:

Wonder – Big-Picture Problem Solving
You love asking big, thought-provoking questions and exploring what’s possible.
You naturally challenge the status quo and enjoy imagining improvements.

Invention – Creating New Solutions
You love coming up with fresh ideas and innovative solutions.
You enjoy brainstorming, experimenting, and developing new ways to do things.

Discernment – Spotting What Works
You have strong intuition and judgement about what will succeed or fail.
You naturally refine ideas and can sense what is missing or needs adjusting.

Galvanising – Motivating Others to Take Action
You enjoy rallying people around a cause or project.
You are energised by getting people excited and moving towards a goal.

Enablement – Helping Others Get Things Done
You find joy in supporting others to execute their plans.
You enjoy being a team player and ensuring things get off the ground smoothly.

Tenacity – Seeing Things Through to Completion
You love pushing projects over the finish line and making sure things get done.
You thrive on following through and ensuring goals are met.

Your Task
Please reply with:
? Two areas you love working in (These bring you joy and energy.)
? Two areas that drain you but you can do when needed (You can get the job done, but it takes a lot out of you.)
? Two areas that feel neutral (You can do them, but they don’t excite or drain you.)

There are no right or wrong answers—just be honest! This will help us structure a team where everyone complements each other’s strengths.

Step 4 – Video Task (Show Us Your Skills)
Record a video answering the following scenario:

???? Scenario:
A potential patient messages you:

"I love the idea of improving my smile, but I’ve been looking at a few different practices and honestly, your prices seem quite high. What makes it worth it?"

???? Your Task:

Acknowledge their concern with empathy.
Highlight what makes our practice elite (quality, expertise, long-term results, VIP experience).
Reframe the conversation to focus on value over price.
Use open-ended questions to uncover the patient’s true emotional and physical motivations (e.g., "What made you start looking into this treatment?" or "What concerns do you have about your smile that you’d love to change?").
If possible, use your imagination to provide additional value propositions that may not be listed on our website.
Gently encourage them to book a consultation to explore the best options for their needs.
???? What We’re Looking For:
? A clear, engaging, and persuasive tone
? A concierge-style approach to patient care
? An ability to highlight key benefits naturally
? Emotional intelligence—understanding and responding to the patient’s underlying needs

???? If you have what it takes to deliver a luxury client experience and convert high-value leads, we want to hear from you!