Junior IT Engineer

We are a US-based Managed Service Provider (MSP) seeking a Junior IT Engineer to join our growing remote team. This role is ideal for candidates with 0–3 years of experience who are passionate about technology and eager to grow in a supportive environment.

You’ll start by focusing on day-to-day technical support and gradually take on more project-related tasks as your skills develop. You’ll work closely with senior engineers, receive structured onboarding, and get real-world exposure to modern IT environments, tools, and best practices.

If you enjoy troubleshooting, learning new technologies, and providing great service to users, we’d love to hear from you.

Key Responsibilities:
*Technical Support (Level 1–2)
- Provide remote technical support for hardware, software, and basic network issues.
- Troubleshoot and resolve issues related to desktops, laptops, printers, and peripherals.
- Escalate more complex problems to senior engineers when needed, while staying involved to learn from the resolution.
*PC Maintenance & Setup
- Perform PC maintenance, upgrades, and new workstation installations.
- Install and configure standard software and tools according to company and client standards.
*User Support & Remote Work
- Manage and support user equipment, software, and services remotely using our remote management tools.
- Guide end users through basic troubleshooting steps in a clear and professional manner.
*Documentation & Ticketing
- Document all work accurately and thoroughly in the ticketing system.
- Keep tickets updated with progress notes and resolutions to ensure transparency and team collaboration.
*Project Assistance (as you grow)
- Assist senior engineers with IT projects such as small deployments, migrations, and network changes.
- Follow implementation plans and checklists, gradually taking more ownership as your experience increases.

Technologies You’ll Work With:
You don’t need to be an expert in everything on day one, but familiarity with some of these is a strong plus, and we’ll help you grow into the rest:

*Operating Systems
- Windows desktop environments (Windows 10/11)
- Mac (basic support is a plus)
- Windows Server (exposure/interest is a plus)
*Networking
- Basic networking concepts (IP addressing, DNS, DHCP, Wi-Fi)
- Exposure to devices like Cisco, Ubiquiti, Fortinet is a plus
*Cloud Platforms
- Microsoft 365 (user management, email, basic administration)
- Basic understanding or interest in Azure is a plus

What We’re Looking For:
*Experience & Background
- 0–3 years of experience in an IT Support, Helpdesk, or related technical role.
- Experience in an MSP environment is a plus but not required.
- Recent graduates or career shifters with strong foundational knowledge are welcome to apply.
*Skills & Mindset
- Strong basic troubleshooting skills for hardware, software, and simple network issues.
- Familiarity with Microsoft 365 and Windows environments.
- Good English communication skills (spoken and written).
- Excellent customer service mindset – patient, professional, and user-focused.
- A proactive, problem-solving approach with a strong desire to learn and grow.
- Ability to work independently while being an active part of a remote team.

Preferred but Not Required:
These are nice-to-haves, not must-haves. We’re happy to help you grow into them:

* IT certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or similar.
* Exposure to firewalls, VPNs, and virtual environments (Hyper-V, VMware, etc.).
* Experience with RMM and ticketing tools used in MSPs.

Why Join Us?

We believe in creating an environment where our tea ---------- mbers can thrive both professionally and personally. Here’s what we offer:

*Career Growth: Paid certifications, training, and structured onboarding to help you advance your skills.
*Attractive Compensation: Competitive salary, performance-based incentives (monthly profit share and end-of-year bonus), and 13th-month pay.
*Health & Wellness: Monthly healthcare allowance to support your well-being.
*Work-Life Balance: 100% remote work with company-provided equipment.
*Supportive Culture: Be part of a forward-thinking team that values collaboration, innovation, and having fun while doing great work.

What Sets Us Apart?

*Performance-Based Rewards: Monthly profit sharing and bonuses for high-performing tea ---------- mbers.
*Continuous Learning: We invest in your growth with paid certifications and training.
*Collaborative Environment: Work with a team that values your input and supports your success.
*Flexibility: Enjoy the freedom of remote work while contributing to impactful projects.

How to Apply
If you’re ready to take your IT career to the next level, we’d love to hear from you! Apply now and join a team that’s passionate about technology, growth, and delivering exceptional service.

**Submit your application and include the numbers (1945) in your subject line. This helps us ensure you’ve read the full job description.

**Please also attach your updated CV to your application or provide a link to your CV. Applications without a CV will not be considered.

**Currently looking for candidates in NCR or nearby areas of the Philippines

*** The working hours for this role are 8:00 AM to 5:00 PM CST or 2:00 PM -11:00 PM CST with an hour of Lunch break, Monday to Friday.

We look forward to hearing from you.