Join Our Team: Remote Customer Support Specialist (Full-Time | eCommerce

???? We're Hiring: Customer Support Specialist (Full-Time, Remote)

About Us:
We are a fast-growing international eCommerce dropshipping company, operating multiple successful online stores across different countries. Our mission is to deliver exceptional shopping experiences worldwide—and we know that starts with outstanding customer service.

As we scale, we're looking for a dedicated, detail-oriented Customer Support Specialist to join our team long-term. This is more than just a job—it’s an opportunity to grow, make a real impact, and become an essential part of a driven remote team.

Your Role:
- You will be the voice of our brand, helping our customers with care, empathy, and professionalism. You’ll work across platforms like Re:amaze and Shopify, responding to inquiries, solving issues, and ensuring every customer feels valued.

What You’ll Do:
- Respond to customer emails in a timely, accurate, and professional manner
- Handle questions about orders, tracking, returns, and general inquiries
- Follow structured SOPs to manage refund/return requests and escalations
- Document customer interactions and maintain internal CRM updates
- Escalate complex issues to our team when needed
- Proactively identify common issues and contribute to process improvement
- Ensure all responses are consistent, accurate, and aligned with our tone of voice
- We maintain an ETA of 24 hours so you must reply to the emails within this timeframe.

Tools We Use (You Should Know or Be Ready to Learn)
- Re:amaze (Helpdesk)
- Shopify (eCommerce platform)
- Upgrade to see actual info (Internal team communication)
- DeepL (Translation tool)
- ChatGPT

Requirements
- Fluent English, written and spoken, with great grammar
- Minimum 1 year of experience in a customer support or similar role
- Strong problem-solving and communication skills
- Attention to detail & ability to manage multiple conversations
- Available to join immediately
- Willing to work 28 to 40 hours/week (starting part-time for trial, then full-time)
- You are not working full-time elsewhere
- Reliable internet connection and ability to work independently
- Must be organized, empathetic, and customer-obsessed
- Available for weekly team calls and continuous training


What We Offer
- Video training & SOPs/Workflows to get you up to speed
- Supportive and dedicated team to help the business grow to the next level
- Flexible remote work with room to grow
- Competitive pay based on experience
- The opportunity to join a long-term, fast-growing eCommerce company


Interested?
Please reply with banana in the subject of the e-mail:
- A brief description of your previous experience in customer support
- Why you believe you’d be a great fit for this role
- Your availability and current commitments

We’re excited to find someone who’s ready to grow with us and make a real impact. If you love helping people and thrive in fast-paced environments—we’d love to hear from you.

Looking forward to your application!
Emir