Job Title: Junior Helpdesk Support / Entry-Level Helpdesk Technician

The Junior Helpdesk Support professional serves as the first point of contact for internal users or customers experiencing technical issues. This role provides basic technical support, troubleshooting, and customer service to ensure timely resolution of hardware, software, and connectivity problems. Responsibilities include logging support requests, diagnosing common issues, and escalating complex problems to senior IT staff as needed.
Jooble
+1

Key Responsibilities

Provide first-level technical support to end users via phone, email, chat, or in person.
Jooble

Log, track, and document all helpdesk interactions in the ticketing system.
Entry Level Technology

Diagnose and resolve basic hardware, software, and network issues.
Entry Level Technology

Assist with account password resets, user account setup, and Active Directory or similar user management tasks (depending on environment).
RACC

Follow standard helpdesk procedures and escalate issues that cannot be resolved at Level 1.
Jooble

Provide excellent customer service, including follow-up to ensure resolution and user satisfaction.
Jooble

Assist with workstation and peripheral setup, configuration, and basic maintenance as needed.
RACC

Contribute to IT documentation and help desk knowledgebase articles.
Teal HQ

Perform other duties as assigned to support efficient IT operations.

Required Skills & Abilities

Strong verbal and written communication skills.
Entry Level Technology

Basic understanding of computer systems, mobile devices, and other tech.
Entry Level Technology

Excellent customer service and problem-solving skills.
Jooble

Ability to work independently and follow instructions.
Entry Level Technology

Good organizational and time-management skills.

Education & Experience

High school diploma or equivalent required.
Entry Level Technology

Associate degree or IT certification (e.g., CompTIA A+) is a plus.
Teal HQ

No prior experience required; internship or volunteer tech support experience is advantageous.
Entry Level Technology

Work Environment

Full-time, typically Monday–Friday work schedule.
Entry Level Technology

Office or hybrid environment depending on company policy.

May involve occasional onsite support or equipment setup.

Why Join Us

This entry-level role is perfect for someone starting a career in IT support. You’ll gain hands-on experience with real users, learn foundational troubleshooting skills, and work toward advanced technical responsibilities and career growth opportunities within the IT team.