International Freight Forwarding SEA

This is a full-time permanent position. Hours of work are full time 38 hours per week rostered Monday to Friday. The pay rate will be commensurate with relevant industry experience. Experience is required in operations from start to finish via cyber freight platform.



OCAM Global Logistics has created an exciting position to join and be part of a vibrant and fun team environment! We are looking for an operations/import operator who can work unsupervised and support the OCAM Global Logistics functions.

Reporting to the Branch Manager

Responsibilities :



Play a key role in customer implementation, development, and retention, actively managing own customer accounts, and providing quality customer service and regular communication
Manage client relationships with a focus on meeting contractual obligations and service levels by:
Ensuring regular and consistent communication with designated clients at all times
Maintaining and updating client information regarding contractually agreed service level agreements, rates, and charges
Manage and respond to client enquiries ensuring accurate and timely communication regarding:
Status of order processing, Proof of Delivery (PODs)
Shipment status from order supply to delivery at final destination
Applicable rates and charges


Skills, Experience, Knowledge Required:

2+ years’ industry experience in Freight Forwarding
Liaising with overseas agents
Job registrations
Lodge Sea Cargo
Liaising Brokers
Accounting
Liaising with customers
Liaising with transport companies
High level of understanding of LCL/FCL/FCX
Strong organizational and time management skills with the ability to work effectively on competing priorities in a fast-paced environment
Strong interpersonal skills, with the proven ability to develop strong, professional relationships with customers, industry partners, vendors, and colleagues
Experience with Cargo Wise/Cyber Freight is necessary