IT Support for Medical Practice

About This Job:
OptiMindHealth is a mental health and wellness counseling company. We are a group of doctors, psychologists, and clinical social workers committed to improving the psychological health and wellbeing of our patients. We are supported by a hard-working and devoted staff who help us in all aspects of practice operations.

We’re looking for an experienced IT professional who can provide responsive, on-demand help desk support and assist with data analytics and reporting. In this role, you’ll handle support tickets, troubleshoot hardware and software issues, perform routine maintenance, and collaborate with tea ---------- mbers and stakeholders to keep systems running smoothly. You’ll also help create and maintain Power BI dashboards to turn data into actionable insights. Experience with Azure, Power BI, Intune, Autopilot deployments, and on-demand help desk services is a big plus.

We’re seeking someone with several years of Tier 1 or Tier 2 help desk experience, a proactive approach to problem-solving, and strong communication skills. One of the following certifications is required: CompTIA A+, Network+, or Security+. Having two or all three will make you stand out. If you’re passionate about IT support and want to make an impact, we’d love to hear from you!

Salary and Work Setup:
The position is a permanent work from home arrangement, with additional details below.
Base Salary: 50,000 PHP Monthly
Commission-Based: No
Payment Method: Twice Per Month
Work Schedule: US Business Hours; Full-Time; 40 hours per week (No part-time)

Benefits Package:
Working at OptiMindHealth provides a stable work environment for staff members who excel and grow in their careers. Our benefits package includes:

Government-mandated benefits (SSS, Pag-Ibig, PHIC)
13th Month Pay
HMO Coverage
Ten days of vacation per year
Five days of sick leave allowed per year
Philippine holidays observed

Requirements and Qualifications:
Include the following 2 items in your application to be considered for interview:

1. An up-to-date CV
2. A link to your sample voice recording in your natural speaking voice which is least 30 seconds in length.