IT Support Specialist / Systems Support

We’re looking for an IT support tea ---------- mber who is curious, adaptable, and comfortable solving problems with limited direction. This role blends investigative troubleshooting with repeatable operational tasks. You’ll do well here if you enjoy learning new systems, documenting what you discover, and delivering consistent results.

Responsibilities

Troubleshoot and resolve IT issues across endpoints, users, and cloud tools

Investigate issues where documentation may be incomplete and determine the best path to resolution

Perform routine and repetitive tasks accurately (checklists, validations, maintenance activities, ticket workflows)

Monitor and support cybersecurity tooling: review alerts, validate agent health, assist with remediation steps

Assist with backup monitoring and restore/recovery tasks as needed

Create and update internal documentation to improve future support and reduce repeat issues

Communicate clearly in tickets and Microsoft Teams (status updates, findings, next steps)

Qualifications

Experience in IT support, helpdesk, or systems support (MSP experience is a plus)

Comfortable working independently and escalating appropriately when needed

Strong attention to detail and ability to follow procedures consistently

Clear written English for ticket notes, documentation, and internal updates

Professional, reliable, and able to manage shifting priorities

Nice-to-Haves

Hands-on experience responding to security events (triage, containment, remediation support)

Backup administration or troubleshooting experience

Familiarity with endpoint hardening, application control/allowlisting, and general security best practices

What Success Looks Like

Issues are resolved efficiently with clear documentation

Routine work is completed accurately and on schedule

Security alerts are handled responsibly and escalated when appropriate

Processes improve over time through better documentation and checklists

How to Apply

Please submit your resume and include:

The security tools you’ve used (or similar tools)

Your experience with RMM/PSA platforms

Any experience with backups/restores

If you tell me the seniority level (junior/mid) and what you want salary range we can find a agreeable place to start.