IT Helpdesk Security Dev Ops Focused

Microsoft Security Dev Ops Focused

Remote – Philippines Based | Full-Time | Entry-Level

About Us
We’re an Australian-based IT services provider helping businesses stay secure, productive, and connected through Microsoft 365, cloud infrastructure, and cybersecurity solutions. We support a wide range of technologies and are building a strong remote team to grow with us.

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**About the Role**

We’re looking for a **Junior IT Helpdesk Support Analyst** who is eager to build a career not just in support—but also in areas like **DevOps**, **Microsoft security**, and **IT automation**. This role is ideal for recent graduates or junior professionals who want real-world experience and long-term growth.

You’ll be the first point of contact for IT support requests and will report directly to our Philippines-based IT Service Manager. Over time, you'll have opportunities to upskill in scripting, security policies, and cloud automation across the Microsoft ecosystem.

This role requires full-time availability during Australian business hours.

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**Key Responsibilities**

* Respond to technical support requests via phone, email, or ticketing system
* Troubleshoot and resolve desktop, application, and connectivity issues
* Assist with new user setup, device configuration, and application deployment
* Provide basic training and support to end users
* Accurately document support activities and resolutions
* Escalate complex or unresolved issues to senior engineers
* Contribute to internal documentation and process improvements
* Support and learn technologies such as:

* Microsoft Intune / Endpoint Manager
* Azure Active Directory / Entra ID
* Microsoft Defender for Endpoint & Identity
* PowerShell scripting for basic automation
* Conditional Access Policies and security baseline management
* Basic exposure to DevOps tools (e.g., GitHub, Microsoft Graph API, automation pipelines)

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*What We're Looking For**

This is a junior role, so we’re looking for someone who:

* Has 2+ years of experience in a helpdesk or IT support role
* Holds a degree or certificate in IT, Computer Science, or a related field
* Has a strong interest in Microsoft technologies and cybersecurity
* Has great troubleshooting skills and attention to detail
* Communicates clearly and works well with non-technical users
* Is comfortable working remotely and independently
* Bonus points if you’ve started learning:

* PowerShell or other scripting languages
* Microsoft 365 administration (Intune, Exchange, SharePoint)
* Security concepts such as MFA, endpoint protection, or zero trust
* Azure or cloud fundamentals
* Automation or DevOps tools (e.g., GitHub Actions, Microsoft Graph, Logic Apps)

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**What We Offer**

* Competitive entry-level salary
* Remote work with a supportive local manager
* Opportunities to grow into Microsoft security, DevOps, and automation roles
* Hands-on exposure to real-world client environments
* Professional development support
* Friendly team environment and flexible working conditions
* Access to certifications and training resources over time

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**Important – Exclusive Full-Time Role**

This is a **full-time and exclusive** position. We require your full focus during business hours. Freelance work, side jobs, or other external engagements will not be permitted.

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### **How to Apply**

Please send your **CV and a short cover letter** explaining:

* Why you’re interested in this role
* Any experience or interest in Microsoft, DevOps, or automation

Only shortlisted applicants will be contacted.