Helpdesk Support Level 1

We are an Australian-based business seeking a motivated Junior Helpdesk Support professional to join our team. This is a 3-month contract opportunity, offering 38 hours per week, with the potential to transition to a full-time position based on performance.

Key Responsibilities:

Provide Level 1 support for Point-of-Sale (POS) and HRIS software tickets.
Manage product, pricing, and clinic data within the POS system.
Assist with campaign management and updating prices during promotional and sale periods.
Escalate issues to the POS provider's support team
Answer inbound calls and drive first-time resolution on the Service Desk, ensuring a high level of user satisfaction.
Log and track calls received via phone, email through the Ticketing System.
Follow up on open issues and ensure tickets are regularly updated with relevant details.

Essential Experience & Skills:

Minimum of 1 year of experience in a helpdesk or IT support role (applications without this experience will not be considered).
Strong technical aptitude with the ability to quickly learn new systems and technologies.
Proficiency in Microsoft Excel (intermediate level).
Excellent written and verbal communication skills.
Ability to work autonomously with minimal supervision, while also collaborating effectively with cross-functional teams.
High attention to detail and the ability to manage multiple tasks effectively.
Strong problem-solving skills and a proactive approach to troubleshooting.
Ability to take ownership of tasks and show initiative in resolving issues.
If you're passionate about providing exceptional support, enjoy solving problems, and are ready for the challenge, we’d love to hear from you!