Help Desk Level 2.5

Take incoming calls or emails for helpdesk resolutions. Fluent in english.
Your Role

Respond to customer technical support requests.
Diagnosis, correct and/or support the client in solving his problem.
Qualify iUpgrade to see actual info and escalate or reassign, if necessary, to the right people and / or the right departments.
Follow up on tickets to ensure they are completed quickly.
Participate in the optimization of processes.
Keep up to date on different technologies through training.
Be available on call evenings and weekends, on rotation with other teaUpgrade to see actual infombers.

Required profile

Operating knowledge of various components of an IT environment, in particular;
Networking
Virtualization (VMware, Hyper-V)
Windows Operating Systems
Azure AD
Active Directory
Workstations (Windows / Mac)
Mobile devices (iOS / Android)
Office 365 Administration
Firewall Management
Excellent communicator
Self-taught
Resourcefulness and sense of initiative
Ability to manage multiple priorities
High degree of autonomy, rigor and integrity
Fluency in English