Healthcare Virtual Asistant

READ THIS FULL POST CAREFULLY. We screen first on whether you followed the instructions at the bottom — most applicants will not, and we will not read theirs.
Our application webpage is here: ----------

WHO ARE WE
Progressive Longevity Clinic is a specialist, physician-led practice in Sydney, Australia, helping health-conscious professionals understand and optimise their long-term health. Our program runs on rigorous diagnostics — VO? Max testing, DEXA body composition, continuous glucose monitoring, advanced blood panels and point-of-care ultrasound — delivered by a Sport & Exercise Medicine physician, an exercise physiologist and a dietitian. We are not a general wellness service. Every interaction with our clinic, especially the first phone call, reflects a premium, evidence-based clinical brand.

WHAT YOU WILL DO
• Be the first point of contact for all enquiries — phone, email and SMS — with warmth, polish and precision.
• Explain our program clearly and accurately to prospective patients, including the assessment process and pricing, and manage the online suitability-form funnel.
• Schedule, confirm and coordinate appointments across the clinical team; handle reminders, follow-ups and rebookings.
• Administer our patient digital platform / app backend — onboarding patients, entering and maintaining records accurately, and troubleshooting access issues.
• Manage sensitive situations — complaints, billing queries, anxious or upset patients — with composure and sound judgment, escalating clinical or complex issues appropriately.
• Maintain strict confidentiality and compliance with Australian patient-privacy requirements.

WHO WE ARE LOOKING FOR
• Spoken English that is clear, warm and virtually flawless. You will be recorded and assessed on call quality.
• Genuine healthcare or medical-admin experience — a real history of clinical-context work, not general admin.
• A calm, kind, reassuring tone with anxious or frustrated patients.
• Strong problem-solving and initiative — you fix what needs fixing without being told.
• Reliable, organised and self-managing as a remote contractor on Australian business hours.

THE ARRANGEMENT
• Full-time, 40 hours/week, 100% remote, independent contractor.
• Australian business hours, Mon–Fri (? 9am–5pm AEST / ? 7am–3pm Manila time).
• A serious long-term role — we are hiring for years, not months — with genuine room to grow and discretionary performance bonuses for those who excel and stay.
• You will be asked to disclose any other ongoing client work.
Learn about us before applying
Candidates who clearly understand our clinic are prioritised.
Program page: ----------
Education videos (watch Our Approachfirst): ----------

HOW TO APPLY — follow exactly. Applications that skip any step are not read.
1. Begin your message with the word HEALTHSPAN so we know you read to the end.
2. In 4–5 sentences, tell us what you understand about our clinic after looking at the links above, and why it interests you.
3. Answer in writing: “A patient calls upset that their first appointment felt rushed and demands an immediate refund. What are the first three things you do?”
4. Record a 60–90 second voice clip (Google Vid/Voice clip) introducing yourself and answering that same question out loud, as if speaking to the patient. We are listening for warmth and clarity — not a memorised script.
5. Attach your CV, and tell us your earliest start date and any other ongoing client work.

We reply to every applicant who completes all five steps.