Healthcare Support Representative (Zendesk)

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StaffRight is the premier outsourced staffing agency helping businesses grow worldwide. We are looking for loyal and motivated rock stars to join our rapidly growing team. Our teaUpgrade to see actual infombers enjoy many benefits such as competitive pay, health insurance, paid time off along with national holidays, and a supportive StaffRight HR team.

Permanent Remote / Work-from-home / Full-Time
Graveyard Shift / Night Shift (at least 2 years of graveyard experience is a must)
Salary Range: 30,000 - 45,000 + HMO Benefits with Maxicare
Holidays and PTO Leaves

Job Overview: Seeking a Healthcare Support Representative with Zendesk experience to manage patient inquiries, provide excellent service, and document interactions efficiently. The ideal candidate is empathetic, detail-oriented, and familiar with healthcare processes.

Key Responsibilities:
- Handle patient inquiries via phone, email, and chat using Zendesk
- Document and resolve issues while maintaining accurate records
- Assist with appointments, treatment plans, and healthcare services
- Monitor patient satisfaction and report key metrics
- Stay updated on healthcare regulations
- Collaborate via Slack and other communication tools
- Maintain Zendesk knowledge base and update chatbots
- Escalate complex issues to managers or developers
- Attend team syncs and All Hands meetings
- Present CS Deck updates

Qualifications & Skills:
- Healthcare customer service experience with Zendesk proficiency
- Strong communication, problem-solving, and organizational skills
- Knowledge of healthcare terminology and privacy regulations
- Empathy and professionalism in patient interactions
- Proficiency in Slack, Asana, Figma, and Google Docs

Preferred:
- Healthcare setting experience
- Familiarity with Zendesk communication channels
- Flexibility with work hours

Requirements:
- Comfortable using time tracker tools like Time Doctor
- Highly motivated and organized
- Fluent in English - excellent written and verbal communication
- Proficient on a computer and in Microsoft Office (Outlook, Word, Excel)
- High-quality noise-canceling headset
- High-speed internet (50+ Mbps) with backup internet
- High-speed computer with a working webcam also must have a backup computer
- A quiet working environment free of outside noise (cars, animals, others working)