Guest Communication - Airbnb Management

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Job Description: Looking to hire a customer service rockstar to help with our Airbnb portfolio. They will be responsible for keeping guests satisfied during their stays with us. We’re looking for a self-starter with great problem-solving skills who can handle a fast-paced work environment. Strong communication and organizational skills will be critical to the role.

Job Role:
- Answering guest inquiries and questions (platforUpgrade to see actual infossaging, texting and calling)
- Handling guest complaints and de-escalating situations
- Managing reservations through the channel platforms
- Handling dispute resolutions on the platforms (claims, reviews, etc.)
- Coordinating with vendors including cleaners, maintenance, pool service, etc.
- Ordering supplies via Instacart, Amazon, etc.
- Learning about all the properties on the platform and updating the property mastersheet
- Ad-hoc projects in the meantime

Requirements:
- Prior experience working in the customer service industry (preferably for Airbnb)
- Bonus: Experience working with Hostfully, Breezeway, Slack, Pricelabs, etc.
- High Proficiency in the English Language and has world-class communication skills: in reading, writing, and speaking.
- Strong problem-solving skills
- 40-60 hours per week