General Virtual Assistant

Hi, and thanks!

When you start working with us, you will feel welcomed, supported, and valued. You’ll receive competitive rates of pay and will be encouraged to develop yourself professionally and contribute to improving our business processes.

Once you’re settled in, your responsibilities will grow, and your work will become even more rewarding and interesting. Your pay and benefits will rise in line with your position.

When you show yourself to be a great tea ---------- mber, you’ll be promoted to a role worthy of your abilities and be encouraged to develop managerial and leadership skills.

We currently employ 12 full-time Filipino assistants who run and manage every aspect of our business. Most of whom have been with us for between one and five years. We’re looking for long-term, reliable staff who want interesting and challenging careers.

If you want to join our established and growing team, we welcome you to apply and show us what you can do.

About Us:
British Medical Experts (BME) is a leading network of expert witnesses, providing specialist medical knowledge and experience to support legal cases and clinical negligence claims. We pride ourselves on offering exceptional expertise across a variety of medical fields, enabling solicitors and legal professionals to deliver robust and accurate case outcomes.

THE GENERAL VIRTUAL ASSISTANT WE ARE LOOKING FOR

You need to be able to pay attention to detail and have the ability to follow instructions carefully.

Excellent understanding of spoken English is essential, and you need to be accomplished in writing in the English language

We are looking for individuals who are reliable, process-driven, organised, and able to maintain accuracy and professionalism in a fast-paced operational environment.
This role is highly process-driven. Successful applicants must be comfortable following structured workflows, SOPs, and internal systems while maintaining consistency and attention to detail.
You’ll need to be available for full-time work (40 hours per week)

THE VACANCY SPECIFICATIONS

You will be involved in assisting with general administration and ad-hoc tasks. There will be instructional videos to watch to show you how we work.

You need to work UK office hours.
Role Overview: General Virtual Assistant
Location: Remote
Department: Depending on Skills Assessment
Reports to: Operations Manager and/or CEO

As a General Virtual Assistant, you will play a pivotal role in ensuring the efficiency and success of our business. You’ll handle a variety of administrative tasks, communication, and project management responsibilities, helping the team stay organized and focused on key goals.

Key Responsibilities:
• Manage and update internal tracking systems, records, and operational databases.
• Manage and organize calendars, appointments, and schedules.
• Handle email correspondence and respond on behalf of the company as needed.
• Monitor enquiries, workflow progression, and task completion across internal systems.
• Prepare and edit documents, reports, and presentations.
• Conduct online research and compile data for decision-making.
• Provide customer support and address client inquiries.
• Monitor and update task management tools (e.g., Asana, Trello, ClickUp).
• Manage social media accounts and assist with content scheduling. (only applicable for certain roles)
• Perform bookkeeping and expense tracking (basic accounting knowledge preferred).
• Coordinate with tea ---------- mbers on project-related tasks.
• Review submitted information and documentation for completeness and accuracy.
• Follow structured workflows, internal SOPs, and operational procedures.
• Escalate operational concerns, delays, or issues appropriately when identified.
• Assist with process improvement initiatives and workflow optimisation.
• Support the confidential and GDPR-conscious handling of sensitive information.
• Ensure the smooth execution of day-to-day administrative operations.

Key Skills and Requirements:
• Proven experience as a Virtual Assistant or similar role (minimum 1 year experience).
• Exceptional organizational skills with the ability to multitask effectively.
• Excellent communication skills, both written and verbal.
• Proficiency in tools like Microsoft Office, Google Workspace, and project management platforms.
• Ability to follow structured systems and processes consistently.
• Familiarity with CRM systems, social media platforms, and email marketing tools is a plus.
• Tech-savvy and quick to learn new software or tools.
• Strong attention to detail with the ability to work independently, manage responsibilities effectively and maintain performance with minimal supervision.
• High level of professionalism, discretion, and integrity.
• Ability to work efficiently while maintaining a high level of accuracy.
• Flexibility with working hours to support a global team.

WHAT WE’RE GOOD AT — AND WHAT WE’RE CONTINUOUSLY IMPROVING

What We’re Good At
• Long-term team development and career progression
• Structured systems and documented processes
• Stable and supportive remote work environment
• Open communication and operational transparency
• Continuous improvement and training
• Giving tea ---------- mbers meaningful responsibility and growth opportunities

What We’re Continuously Improving
Like any growing business, we are continuously improving certain areas of our operations. This includes:
• Further streamlining workflows and internal systems
• Improving consistency across departments and processes
• Enhancing communication and reporting structures
• Expanding training resources and operational documentation
• Continuing to improve workload management and operational efficiency
• We value tea ---------- mbers who are adaptable, solutions-focused, and willing to grow with the business as we continue improving our operations.

NOW THE PART ABOUT THE CLIENT

For the past 16 years, this client has been an entrepreneur, following a decade-long career as a dentist.

They are married, have a young family, and currently manage a medico-legal reporting and business coaching companies based in London, UK.

We are passionate about systems and improving the way things work. We strive to provide an outstanding customer experience, so we need the very best employees to help us achieve this goal. We believe in treating our employees in the way we would want to be treated - with respect and kindness.

You can find out a bit more about our company here: ---------- /

OUR COMPANY PAY AND BENEFITS
• Starting pay rate: Starting from PHP250 hourly rate (based on skills and experience)
• Weekly payment via Transferwise
• Flexible Hours
• Opportunity to work remotely
• Bonuses will be paid for exceptional work
• Pay progression and additional opportunities are based on performance, reliability, operational contribution, and length of service.
• You will be given holiday and sick pay if you become a permanent staff member
• We pay the 13th month as standard (pro rata) once the first full year of service has been completed
• Career development and progression opportunities
• Access to exclusive BME training programs and resources

NOW THE IMPORTANT PART - HOW YOU CAN APPLY:

If you believe that you are an exceptional assistant and have the knowledge and skills that I am looking for, then please apply for this vacancy by completing the following application form:

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Please note, that we ONLY accept applications through this application process. PLEASE DO NOT use the website’s message board, as we don’t monitor this.

The application process will finish after approximately 3-5 days. After this time, we won’t be accepting any further applications. We will respond to all applicants within 3-5 days thereafter. We would appreciate it if you do not email us to confirm receipt or send your CV - we will send you an acknowledgment within 48-72 business hours of the closing of the application process. We will request your references from you if you progress to the interview stage.

I look forward to hearing from you.

HR
British Medical Expert