Full-time Travel Administrator - Global J

Offshore Virtual Assistants, a well-respected Australian Outsourcing company, is looking for an experienced Travel Administrator to join our Australian client’s growing team of travel agents. The aim is to provide administration and operational support for their group’s team in creating inspirational travel experiences.

Full-time role. Philippines time 8 am to 5 pm, Monday to Friday.

An exciting opportunity to work with a team of passionate travel professionals. The role extends to every stage of the travel journey, from the very start of the client’s enquiry to the phone call our clients receive from us when they get back from their holiday.

Responsibilities:

Travel Booking Tasks:

Reservation Management - data entry
Managing changes and cancellations
GDS experience - Galileo
Airline sourcing and booking
Ticketing of flights – WITH CONSOLIDATED
Delivering price quotes
Comparing and quoting insurance options
Sourcing best accommodation prices
Sending out tickets and itineraries
Creating branded itinerary reports, send and follow up with clients
Reconfirming hotel reservations, contacts and requests

Customer Service Tasks:

Advising on documents required insurance, visa’s, vaccinations, passport etc
Changes and cancellation updates
Managing client personal information in CRM and travel history
Sending pre-departure reminders, email
Welcome home messages and collecting testimonials

General Administration Tasks:


Email management - filtering emails, spam folders
Calendar Management, scheduling appointments, reminders etc
Task and project management
Creating processes and procedures
File management and storage
Researching for new ideas
Other general tasks you need

Financial Tasks - Travel related:

Processing Payments to suppliers
Requests for refunds/changes
Check commission reports balanced
invoice for commissions to be released
Invoicing and tracking Commissions paid

Type of Person:
Recent tourism qualifications or previous experience in the travel industry
High level of GDS Experience – Galileo preferred
High level of Business, First Class, RTW fares
Ability to work in a fast-paced environment and prioritise work
Proficient in Microsoft Office (Word, Excel, PowerPoint & Outlook)
High degree of attention to detail and excellent organisation skills
Strong time management skills
Excellent written and verbal English communication skills
Team player

Qualifications and Experience/Skills Required:
Previous experience as a VA and or travel consultant for Australian clients/businesses
University Degree in related industry
Excellent English communication skills, both verbal and written
Strong customer service and organisational skills

Tools and Software:
Galileo
Cross Check Travel - CCTE
Google Suite (Docs, Sheets, Sites, Chat, Meet, Gmail, Outlook)
Microsoft office suite (,Word & Excel)

Key Success Factors:
Experience and understanding of high-end, luxury travel.
GDS Experience
Strong English written communication skills
Strong critical thinking skills
business and first-class