Full-Time Virtual Assistant for Phone Support / Lead Capture

Hours:
Monday–Friday: 8 AM–5 PM Central US Time

Saturday: 8 AM–1 PM Central US Time

That’s 9 PM–6 AM and 9 PM–2 AM Philippine Time

Total: 50 hours/week

Pay:
Starting: $4/hour ($200/week)

After 60 days: Possible raise to $5/hour ($250/week) if you do well

Paid weekly

Bonuses: $10–$20 for great work (e.g., perfect call logs, happy customers)

MUST DO:
Send a 30-second voice recording with your application

Say: “Hello, thank you for calling ACME, how may I assist you today? Ok, great, thank you, let me get some information from you to see if we can help you. Thanks again for calling ACME, have a good day.”

No recording = no consideration

What’s the Job?
We’re a U.S. company with two home service businesses. We need a dependable virtual assistant to answer phone calls during our hours. One business is busier; the other starts slow (0–2 calls/day for 3–6 months). You’ll use Google tools and website forms—no CRM needed.

What You’ll Do
Business 1:
Answer calls with scripts we provide

Check if the customer’s request is within 50 miles of a starting point (we’ll tell you where during training) using Google Maps

Look up crew availability on Google Calendar (you can’t change it)

Give rates (e.g., 2-person or 3-person team, travel fees, materials)

Fill out a website form and send a link for estimates if they’re interested

Log every call in Google Sheets (date, time, customer info, etc.)

Business 2:
Answer calls (very few at first, 0–2/day)

Ask about the service request (type, size, location)

Check if the address is within 30 miles of a different starting point (we’ll tell you where during training) using Google Maps

Book an in-person estimate appointment on Google Calendar

Fill out a website form and schedule the appointment to capture leads

Log every call in Google Sheets

Every Day:
Check in at 8 AM Central US Time via WhatsApp

Send a summary at 5 PM Central US Time (1 PM on Saturdays) via WhatsApp

Be professional and follow our steps

What You Need
Speak English clearly (we’ll check your voice recording)

Can work 9 PM–6 AM Philippine Time (Monday–Friday) and 9 PM–2 AM Philippine Time (Saturday)

Know basics of Google Calendar, Google Sheets, Google Maps, and website forms

Have fast internet (10 Mbps+), a computer, and a headset with a mic

Quiet place to take calls

Customer service or call center experience is a plus, but not required

Good at multitasking and following instructions

Why Work With Us?
Steady job with a growing U.S. company

Start at $4/hour, raise to $5/hour after 60 days if you’re great

Bonuses for awesome work

Chance to do more (e.g., emails, social media) as we grow

How to Apply
Send your application with:
30-second voice recording (say: “Hello, thank you for calling ACME, how may I assist you today? Ok, great, thank you, let me get some information from you to see if we can help you. Thanks again for calling ACME, have a good day.”)

Short note about your experience (customer service, phone support, night shifts)

Confirm you’re free Monday–Friday 8 AM–5 PM and Saturday 8 AM–1 PM Central US Time (9 PM–6 AM and 9 PM–2 AM Philippine Time)

No voice recording? We won’t review your application