Full-Time Virtual Assistant | Admin, WordPress & Business Operations | Perth Hours (WST)

THE ROLE
We’re an Australian architectural building products company looking for a capable, self-directed full-time VA to support the day-to-day running of two businesses. This is a broad role you’ll move between website maintenance, email and phone communications, process documentation, ERP management and general administration depending on what the business needs that week.
If you’re the kind of VA who gets things done without being chased, communicates clearly and takes pride in well-organised documentation and systems we want to hear from you.

THE BUSINESSES
A premium electrically operable louvre pergola system designed and engineered in Australia, supplied to architects, builders, commercial operators and developers.

WHAT YOU’LL BE DOING
Website:
* Building and updating pages in WordPress using the Gutenberg block editor or stackable plugin
* Maintaining existing site content copy updates, image swaps, form testing, link checking
* Light formatting and layout work in Gutenberg — no custom development required, but you need to be confident working independently in the editor
Communications:
* Managing and drafting emails professional, accurate, on-brand
* Answering inbound phone calls and handling enquiries confidently and clearly (not straight away but work towards)
* Following up with clients and suppliers as directed
Documentation & systems:
* Writing SOPs (standard operating procedures) for business processes as they are established
* Creating clear, practical documentation for our internal ERP platform, you won’t need prior experience but you’ll need to learn it and document it thoroughly so future tea ---------- mbers can be onboarded from your guides
* Maintaining digital filing systems, folder structures and document version control
Operations:
* Data entry and database maintenance
* General research tasks suppliers, products, contacts, pricing
* Supporting the team with scheduling, follow-ups and day-to-day coordination

WHAT WE’RE LOOKING FOR
Non-negotiable:
* Proven full-time VA or business admin experience references or verifiable work history required
* Confident, independent WordPress and Gutenberg user you can build and update pages without instruction on every step
* Strong written English you’ll be writing SOPs, business emails and customer-facing communications
* Clear spoken English you will be taking phone calls on behalf of the business
* Highly organised with strong attention to detail across documentation and data
* Self-directed and proactive you flag problems early and manage your own task list
* Available to work Perth, Western Australia hours: 7:00 am – 3:00 pm WST (UTC+8)
Advantageous:
* Experience writing SOPs or process documentation in a business environment
* Background supporting an Australian or New Zealand business
* Exposure to building products, construction, design or architectural industries
* Experience onboarding or documenting new software systems

WORKING ARRANGEMENT
* Full-time, 40 hours per week
* Long-term engagement we are not hiring for a short-term project
* Perth, Western Australia hours: 7:00 am – 3:00 pm WST (UTC+8). This is a firm requirement for this role given the phone and communication responsibilities
* Payment made weekly via [Wise / direct bank transfer — confirm your method]

HOW TO APPLY
Please include all of the following applications without these items will not be reviewed:
1. A brief introduction: who you are, your background and the types of businesses and directors you’ve supported
2. Two or three specific examples of VA or admin work what the task was, what you produced or managed, and the outcome
3. Confirmation that you are comfortable working in WordPress / Gutenberg with a brief description of the kinds of tasks you’ve done there
4. A short writing sample one paragraph written as if you were responding to a client enquiry on behalf of a premium Australian building products business. You can make up the context
5. Confirmation you are available for Perth WST hours (7:00 am – 3:00 pm UTC+8)