Fulfillment & Customer Success Manager

Job Title: Fulfillment & Customer Success Manager
Location: Remote (U.S. based)
Schedule: Full-Time, 9 A.M. – 5 P.M cst (Monday - Friday)

Who We Are:
At Wellness Junction, we provide premium wellness and recovery products — from saunas and massage chairs to hyperbaric chambers and PEMF devices. Our customers are homeowners, wellness clinics, and businesses who want to create recovery rooms and health focused spaces.

Our values guide how we work, hire, and train:
Commitment to Progress – we build systems, solve problems, and keep moving forward.
Authenticity – we’re honest, straightforward, and dependable in how we serve customers and work as a team.
Contribution – we step up, take ownership, and add value at every level.

If these resonate with you, you’ll fit right in.

What We’re Looking For:
We need someone who can take full responsibility for the customer’s journey after they place an order. That means you’ll ensure every detail — from processing to delivery to reviews — runs smoothly.
This role is not sales. It’s operations and customer success — keeping promises, solving problems, and building systems that help us grow efficiently.

We’re looking for someone with:
Experience serving U.S. customers (over the phone, email, and other mediums).
A customer service background with strong communication skills and empathy.
The ability to own logistics and order management without micromanagement.
A desire for a big role early on in a fast pace growing company.

Responsibilities:
- Order Processing: Accurately process and pay for all incoming orders, through our network of vendors who all have slightly different processes.
- Shipping & Tracking: Follow up with vendors for tracking numbers after orders are placed, monitor shipments, and proactively update customers.
- Customer Support: Respond to inquiries by email, phone, and chat with professionalism and high urgency.
- Problem Resolution: Handle escalations, delays, or issues until they are fully resolved, promptly.
- Installations & Services: Coordinate with freight companies, installers, and third-party partners related to the success of any and all orders.
- System Building: Create and refine SOPs for fulfillment, customer service, and review generation based on current and constantly changing processes.
- Review Collection: Follow up post-delivery to secure reviews and testimonials from all customers.
- Internal Communication: Keep the team updated on order statuses, problems, and opportunities to improve.


Qualifications:
- Customer service experience with U.S. clients.
- Clear, professional written and spoken English.
- Experience managing orders, logistics, or fulfillment in e-commerce or service industries.
- Strong organizational skills and ability to handle multiple priorities.
- 100% commitment of time and availability during 9–5 CST (Monday-Friday).

Preferred:
Shopify or other e-commerce platform experience.
Background in logistics, freight, or supply chain.
Interest in wellness or fitness products.


What You Get
Competitive pay with consistent raise & performance-based bonus opportunities.
Flexible time off (vacation, personal days, holidays).
Direct training and mentorship from the company owner.
A role with visibility, autonomy, and room to grow into operations leadership as we scale.

How to Apply:
Send us:
- Your resume and a short cover letter.
- At least 2–3 professional references with contact information.
- (Required) A quick video or voice note explaining why this role at Wellness Junction excites you.

Subject line: “Wellness Junction – Fulfillment & Customer Success Manager”

Why Join Wellness Junction
This isn’t just a job. It’s a chance to be early, own a critical function, and grow with a company that values progress, authenticity, and contribution.